Display name email issue

Good morning. I have tried to change my display name from Tadeusz H. to something else in the account tab. I continue to recieve the massage that this email already exists and will not allow the change. What am I doing wrong?

Click on your name in the top right corner and chose account from the drop down menu. On the left side of the page, after it loads, you should see a profile menu of your first name, last name, email address and display name. Change your display name and click save. Is this what you did and it is still not working?

That is exactly what I did and still no luck.

Not sure what could be causing that but let's take a walk through the troubleshooting steps. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!)

This is a known issue.