Still No Jukebox Music

After trying basically every troubleshooting option on the net (not many options, by the way, other than just not using music/sounds), I am down to the reality that Fanburst is not working for my computer. PC, Windows 7(fully updated), Firefox & Chrome. My DM uses Fanburst, yet the following link is pretty much what I run into when trying to find a solution (<a href="https://www.reddit.com/r/Roll20/comments/5tq0tc/soundmusic_not_always_working/" rel="nofollow">https://www.reddit.com/r/Roll20/comments/5tq0tc/soundmusic_not_always_working/</a>). Meaning, no solution aside from not using Fanburst. Any options would be appreciated. Posting a log isn't going to make any difference. Many others have posted logs, with no solutions resulting. This has been an issue since 2014 (as I saw posts from 2014 referring to the same issues). I don't really have other options, but it makes my gaming experience substantially less immersive than that of the other players who can hear the music & sounds. I'd appreciate a solution. Thanks.

I'm sorry to hear that you're having issues with the site. I know you likely don't want to but, please carefully work through Steps 1 through 8 of the Roll20 guide to Audio Visual Troubleshooting : Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Please check if these issues persist when using both Chrome and Firefox. Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please thoroughly work through Step 9 : Step 9: Solving Technical Issues Step 9.2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 9.4: Provide a bug report Please ensure that the Console Log is complete, from table loading through the GM attempting to play music for you.

Ok. Voice & video have rarely worked for myself or my group (since first starting to use Roll20 in ~2012). Fully updated Firefox & Chrome on fully updated Windows 7. Same issues. I think I mentioned in my initial post that I had not only tried all the troubleshooting on your website, but also found forum threads describing the same issues with no resolution. I have attempted to adjust all settings & then restart the session. Disabling addblock, antivirus, even firewall made no difference. I am not a rookie. I even posted this link ( <a href="https://www.reddit.com/r/Roll20/comments/5tq0tc/soundmusic_not_always_working/" rel="nofollow">https://www.reddit.com/r/Roll20/comments/5tq0tc/soundmusic_not_always_working/</a> ). It is pretty obvious that it is a Fanburst API issue (though I don't exactly know what that is, it is the resounding response to this issue). Do you really want me to submit a log? Here, I'll point you to some already submitted to Roll20 for the same issue (again, not resolved): <a href="https://app.roll20.net/forum/post/5010486/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/5010486/slug%7D</a> <a href="https://app.roll20.net/forum/post/4485373/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/4485373/slug%7D</a> This isn't on my end.

Hi, Jordo J. Yes, a Console Log would be helpful. The two threads you linked consist of different issues (different errors in the Console). Seeing the Console Log would help spot what's wrong. Thanks.

Ok. Well, I'll have to wait until the next session, as I can't use Jukebox (unless the following log actually helps). This is a random session I made. I am having issues with my DM's sessions, so not sure how much this will help. Blocked loading mixed active content “<a href="http://cinemassacre.com/wp-content/themes/cinemassacre/font/BebasNeue-webfont.woff”" rel="nofollow">http://cinemassacre.com/wp-content/themes/cinemassacre/font/BebasNeue-webfont.woff”</a> [Learn More] editor The resource at “<a href="https://www.google-analytics.com/analytics.js”" rel="nofollow">https://www.google-analytics.com/analytics.js”</a> was blocked because tracking protection is enabled. [Learn More] editor Loading failed for the &lt;script&gt; with source “<a href="https://www.google-analytics.com/analytics.js”" rel="nofollow">https://www.google-analytics.com/analytics.js”</a>. editor:1 RTCIceServer.url is deprecated! Use urls instead. app.js:25 70 app.js:31:3874 TOUCH SUPPORTED: false app.js:32:8479 USING WEBGL ACCELERATION... app.js:32:9781 WEBGL STARTUP SUCCESS app.js:32:10370 Custom Sheet Translation app.js:33:28430 select app.js:26:19540 Switch mode to select app.js:26:21386 Initializing new dice engine with randomness... app.js:43:18024 Using random entropy app.js:43:18101 Compiling sheet... app.js:46:30324 Loading mixed (insecure) display content “<a href="http://imgsrv.roll20.net/?src=people.wku.edu/charles.plemons/warhammer40k/graphics/symbol_deathwatch.jpg”" rel="nofollow">http://imgsrv.roll20.net/?src=people.wku.edu/charles.plemons/warhammer40k/graphics/symbol_deathwatch.jpg”</a> on a secure page [Learn More] jquery.1.8.2.min.js:2:70985 Finding sheet rolls... app.js:46:31601 Use of attributes’ nodeValue attribute is deprecated. Use value instead. app.js:47:893 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 tuts loaded tutorial_tips.js:7:2 The resource at “<a href="https://www.googletagservices.com/tag/js/gpt.js”" rel="nofollow">https://www.googletagservices.com/tag/js/gpt.js”</a> was blocked because tracking protection is enabled. [Learn More] editor Loading failed for the &lt;script&gt; with source “<a href="https://www.googletagservices.com/tag/js/gpt.js”" rel="nofollow">https://www.googletagservices.com/tag/js/gpt.js”</a>. editor:1 Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery.1.8.2.min.js:2:40278 Final page load. app.js:38:29440 Refresh jukebox List! app.js:48:28600 Auth'ed. app.js:38:5257 Go post auth! app.js:38:5454 initial setup app.js:38:5599 Object { attributes: {…}, _escapedAttributes: {}, cid: "c0", changed: {}, _silent: {}, _pending: {}, _previousAttributes: {…}, activePage: bound activePage(), showSettings: bound showSettings(), initActivePage: bound initActivePage(), … } app.js:36:8889 Got players value... app.js:38:5841 joining game... app.js:38:12709 Player -Kn7qvyiMcnh69-cW_vS is offline... app.js:36:15823 Global Volume: 0=0 app.js:36:25459 Deferred finish joining... app.js:38:12799 Firebase Online app.js:31:5360 Full load page! app.js:35:20731 We have 8 pages app.js:38:6659 refershing page listings! app.js:41:22434 handle page changes app.js:38:7199 false app.js:38:7280 Do refresh link cache! app.js:34:11043 refershing page listings! app.js:41:22434 Scan for new plays! app.js:38:26262 Refresh Journal List! app.js:46:10324 Search took 7ms app.js:46:9176 init active page! app.js:38:11662 activate page! app.js:35:22893 FULLY ACTIVATE VIEWS FOR PAGE. app.js:35:23125 Graphics: 1 app.js:35:22072 Paths: 0 app.js:35:22268 Reorder by ZORDER app.js:35:25776 refershing page listings! app.js:41:22434 Refresh jukebox List! app.js:48:28600 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/29112359/0JvPByhAW2IuDHDHKNNqtQ/thumb.jpg?14876155405" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/29112359/0JvPByhAW2IuDHDHKNNqtQ/thumb.jpg?14876155405</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/29112359/0JvPByhAW2IuDHDHKNNqtQ/original.jpg?14876155405" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/29112359/0JvPByhAW2IuDHDHKNNqtQ/original.jpg?14876155405</a> app.js:35:1882 Reorder by ZORDER app.js:35:25776 setting src app.js:35:2043 Cols: 2 Rows: 2 app.js:30:12217 Took 26ms to generate cache. app.js:30:12893 This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see <a href="https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects" rel="nofollow">https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects</a> for further details and to join the discussion on related tools and features! editor handle page changes app.js:38:7199 false app.js:38:7280 init active page! app.js:38:11662 activate page! app.js:35:22893 FULLY ACTIVATE VIEWS FOR PAGE. app.js:35:23125 Graphics: 1 app.js:35:22072 Paths: 0 app.js:35:22268 Reorder by ZORDER app.js:35:25776 refershing page listings! app.js:41:22434 activate page! app.js:35:22893 FULLY ACTIVATE VIEWS FOR PAGE. app.js:35:23125 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202

Added a song & started it playing. No sound. Console follows: Blocked loading mixed active content “<a href="http://cinemassacre.com/wp-content/themes/cinemassacre/font/BebasNeue-webfont.woff”" rel="nofollow">http://cinemassacre.com/wp-content/themes/cinemassacre/font/BebasNeue-webfont.woff”</a> [Learn More] editor The resource at “<a href="https://www.google-analytics.com/analytics.js”" rel="nofollow">https://www.google-analytics.com/analytics.js”</a> was blocked because tracking protection is enabled. [Learn More] editor Loading failed for the &lt;script&gt; with source “<a href="https://www.google-analytics.com/analytics.js”" rel="nofollow">https://www.google-analytics.com/analytics.js”</a>. editor:1 RTCIceServer.url is deprecated! Use urls instead. app.js:25 70 app.js:31:3874 TOUCH SUPPORTED: false app.js:32:8479 USING WEBGL ACCELERATION... app.js:32:9781 WEBGL STARTUP SUCCESS app.js:32:10370 Custom Sheet Translation app.js:33:28430 select app.js:26:19540 Switch mode to select app.js:26:21386 Initializing new dice engine with randomness... app.js:43:18024 Using random entropy app.js:43:18101 Compiling sheet... app.js:46:30324 Loading mixed (insecure) display content “<a href="http://imgsrv.roll20.net/?src=people.wku.edu/charles.plemons/warhammer40k/graphics/symbol_deathwatch.jpg”" rel="nofollow">http://imgsrv.roll20.net/?src=people.wku.edu/charles.plemons/warhammer40k/graphics/symbol_deathwatch.jpg”</a> on a secure page [Learn More] jquery.1.8.2.min.js:2:70985 Finding sheet rolls... app.js:46:31601 Use of attributes’ nodeValue attribute is deprecated. Use value instead. app.js:47:893 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 tuts loaded tutorial_tips.js:7:2 The resource at “<a href="https://www.googletagservices.com/tag/js/gpt.js”" rel="nofollow">https://www.googletagservices.com/tag/js/gpt.js”</a> was blocked because tracking protection is enabled. [Learn More] editor Loading failed for the &lt;script&gt; with source “<a href="https://www.googletagservices.com/tag/js/gpt.js”" rel="nofollow">https://www.googletagservices.com/tag/js/gpt.js”</a>. editor:1 Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery.1.8.2.min.js:2:40278 Final page load. app.js:38:29440 Refresh jukebox List! app.js:48:28600 Auth'ed. app.js:38:5257 Go post auth! app.js:38:5454 initial setup app.js:38:5599 Object { attributes: {…}, _escapedAttributes: {}, cid: "c0", changed: {}, _silent: {}, _pending: {}, _previousAttributes: {…}, activePage: bound activePage(), showSettings: bound showSettings(), initActivePage: bound initActivePage(), … } app.js:36:8889 Got players value... app.js:38:5841 joining game... app.js:38:12709 Player -Kn7qvyiMcnh69-cW_vS is offline... app.js:36:15823 Global Volume: 0=0 app.js:36:25459 Deferred finish joining... app.js:38:12799 Firebase Online app.js:31:5360 Full load page! app.js:35:20731 We have 8 pages app.js:38:6659 refershing page listings! app.js:41:22434 handle page changes app.js:38:7199 false app.js:38:7280 Do refresh link cache! app.js:34:11043 refershing page listings! app.js:41:22434 Scan for new plays! app.js:38:26262 Refresh Journal List! app.js:46:10324 Search took 7ms app.js:46:9176 init active page! app.js:38:11662 activate page! app.js:35:22893 FULLY ACTIVATE VIEWS FOR PAGE. app.js:35:23125 Graphics: 1 app.js:35:22072 Paths: 0 app.js:35:22268 Reorder by ZORDER app.js:35:25776 refershing page listings! app.js:41:22434 Refresh jukebox List! app.js:48:28600 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/29112359/0JvPByhAW2IuDHDHKNNqtQ/thumb.jpg?14876155405" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/29112359/0JvPByhAW2IuDHDHKNNqtQ/thumb.jpg?14876155405</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/29112359/0JvPByhAW2IuDHDHKNNqtQ/original.jpg?14876155405" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/29112359/0JvPByhAW2IuDHDHKNNqtQ/original.jpg?14876155405</a> app.js:35:1882 Reorder by ZORDER app.js:35:25776 setting src app.js:35:2043 Cols: 2 Rows: 2 app.js:30:12217 Took 26ms to generate cache. app.js:30:12893 This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see <a href="https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects" rel="nofollow">https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects</a> for further details and to join the discussion on related tools and features! editor handle page changes app.js:38:7199 false app.js:38:7280 init active page! app.js:38:11662 activate page! app.js:35:22893 FULLY ACTIVATE VIEWS FOR PAGE. app.js:35:23125 Graphics: 1 app.js:35:22072 Paths: 0 app.js:35:22268 Reorder by ZORDER app.js:35:25776 refershing page listings! app.js:41:22434 activate page! app.js:35:22893 FULLY ACTIVATE VIEWS FOR PAGE. app.js:35:23125 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 Refresh jukebox List! app.js:48:28600 Scan for new plays! app.js:38:26262 Refresh jukebox List! app.js:48:28600 Scan for new plays! app.js:38:26262 Refresh jukebox List! app.js:48:28600 Scan for new plays! app.js:38:26262 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202 window resize app.js:48:25383 Final set zoom! app.js:32:23202 UPDATE GL SIZE! app.js:32:2803 Final set zoom! app.js:32:23202

Thank you. Are you able to successfully play tracks directly off Fanburst's website? For example, this track ? Likewise, are you able to successfully access (download) the same track through the API ? (Should take less than 30 seconds to complete the request.)

Yes, on both accounts. Can play direct & can download through the API.

Okay, so that seems to indicate it's not a direct issue with Fanburst or its API. Are you using the most recent version of Firefox ("Firefox Quantum")? If not, I would try that. I would also try using Chrome's incognito mode.

I have tried both. I think I already mentioned fully updated Firefox, & I tried every option with Chrome (& I almost exclusively use incognito or private browsing, though I toggled it on & off during troubleshooting). It may not be a direct issue with Fanburst, yet it seems pretty clearly to be an issue with Roll20 facilitating the usage of Fanburst. If it only happens when I use Roll20 (no matter what else I change), it is pretty easy to narrow it down. I mean, I have no issues with any other browser-based application. Not trying to be rude, here. Just using some basic deductive reasoning. Example: If one is incapable of driving because they are drunk, is it legitimate to blame everything except the alcohol?

Your issues have been brought to the attention of the Roll20 Dev Team, who will assist further.

Thanks. I appreciate it. Roll20 is the best option for online tabletop, in my opinion. Countless hours of enjoyment.

As an aside: While Roll20 was still being accessible through Google Hangouts, I had what I can only describe as "duplicate accounts". Same username, password, & email. Different campaigns & connections depending on whether I logged in through Roll20 or Hangouts (meaning if I logged in through Roll20, my account didn't have the same campaigns & invites as when I logged in through Hangouts). I worked around it by always logging into Roll20 before starting Hangouts(I think one of the dev team recommended it after much back & forth, & it totally solved the issue). It could be that there is still an issue with the duped account causing the sound issue, as the duped account never went away (as it was still in existence as of the elimination of Roll20 from Hangouts). Just an additional bit of info, in case it helps.