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GM cannot access PCs character sheet or info or name/icon to drag onto a map.

Any tips for this? whats weird is its only for two players, not the other 3. i have checked in the archived characters log and no luck there. thanks
1511647061
Gen Kitty
Forum Champion
That sounds pretty frustrating.  Let's get through the easy fixes first: would you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log, from table loadup through attempting (and failing) to access these sheets!) Thank you!
beside above off the top of my head did the GM relogging as player that would also mess with his ability to be GM. 
thanks lordmage. i am making some progress here. so my issue is I CAN ONLY ACCESS SOME PCS WHEN I REJOIN AS A PLAYER BUT CANNOT ACCESS THEM WHEN I AM LOGGED IN AS GM. any idea how i move the files back to GM access?
issue is now resolved. i rejoined as a player and opened up a character folder i had made where the pcs characters were stored and when i rejoined as GM they were back! cool!
1511688008
Gen Kitty
Forum Champion
I'm glad your issue is resolved, although I have no idea what the error was ;) Marking this as resolved and closing the thread.  Please don't hesitate to post again if you've any issues or concerns.