I don't have this module yet, but here are some things that might help: Make sure your player's tokens have " has sight " ticked under the advanced tab on the token. Make sure your light sources have " All Players See Light " ticked. Check under page settings to see if dynamic lighting is turned on for the map. Make sure you have "Enabled" and "Force Line of Sight" if using dynamic lighting. If advanced fog of war is on, make sure your characters have bright light to see or your player's tokens have a number filled in under advanced tab for "Advanced fog of war view distance" or under page settings have "dim light reveals". Also, make sure the areas your players are trying to see are not covered up by basic fog of war. An easy way to check this is to turn the "GM Opacity Slider" under page settings all the way to the right. If none of those work, also try resetting your browser's cache. Also, try posting on this thread for more tech support.