There is a problem with Chrome 63 and WebRTC in Roll20. The Devs are looking
into the problem, but you may want to try Firefox and/or rolling back
to Chrome 62 and see if the problem continues. If you're still having troubles in Firefox/Chrome 62... To streamline the updating process for our integrated WebRTC Video and Voice chat
system, we're asking that all troubleshooting take place within our feedback thread . If you're having issues with our WebRTC chat system, please first try using the "Reconnect" button in your
Settings tab at the bottom of the Video + Voice options. If reconnecting does not help, please provide us with a Console Log . Please also supply us with a report on your WebRTC connectivity. Please go to this link for a WebRTC diagnostic test. Once there: 1. Click on the Start button. 2. Allow the test to run itself through the various subtasks (Microphone, Camera, Network, Connectivity, and lastly Throughput). 3. If the test runs into any issues, click on the bug icon at the top, this brings up a new window to create a bug report. 4. Describe what issues you had with the diagnostic test and then click on “Upload Report” 5.
This will pull up a new window that provides a link to the report (“The
*link* to the report is now available”). This link will be available
for the next 90 days. 6. Copy the link and paste it here in our feedback thread . Please post all Console Logs and WebRTC reports within our feedback thread -- without this information, we cannot help. Thank you!
