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Corrupted map

One of my maps that I spent a lot of time working on has become corrupted somehow. The map thumbnail has a broken image link and the map itself is all black. I emailed support about potentially rolling the account back to last week when the map was working, but haven't heard anything back and that was nearly 24 hours ago. I have other maps I have to make for my next session tomorrow night, but I can't make them because they might follow through with the rollback and I'll lose the maps. Anyone have any ideas on how to handle this? Thanks
1516067708
Gold
Forum Champion
Hi Rob. Have you been doing any work (deleting) in your Art Library? Those symptoms sound like what would happen if you deleted the map art from your Library after it had been placed on your Page. Today is a holiday in the US, Martin Luther King Jr Day, so I would guess that the Support email staff will be back to reply and assist you tomorrow. If you upgrade account to Pro user subscription, you would gain access to 2 relevant features here. Pro lets you Rollback your own game, and Transmogrify allows you to make maps in a different game & transfer them to your main game. Links for this, <a href="https://wiki.roll20.net/Art_Library" rel="nofollow">https://wiki.roll20.net/Art_Library</a> <a href="https://wiki.roll20.net/Game_Management#Roll_Back_" rel="nofollow">https://wiki.roll20.net/Game_Management#Roll_Back_</a>... <a href="https://app.roll20.net/account/supporter" rel="nofollow">https://app.roll20.net/account/supporter</a>
1516073679

Edited 1516074076
Ahh the holiday hadn't crossed my mind- makes perfect sense. And the image I used for the background was not deleted, no, but I am having trouble uploading certain images right now and some other images I have in my library are coming up as broken in the sidebar and are unusable- so there may be some kind of performance issue on my laptop's end. I'll have to look in to that. I went ahead and just powered through and made the map again so I no longer require a rollback, hopefully they see my cancellation email and don't undo all the new work I've done haha I appreciate you taking the time to respond and providing me with links, Thank you
1516074286
Gold
Forum Champion
Rob S. said: And the image I used for the background was not deleted, no, but I am having trouble uploading certain images right now and some other images I have in my library are coming up as broken in the sidebar and are unusable- so there may be some kind of performance issue on my laptop's end. I'll have to look in to that. The next possibility that comes to mind from what you described, make sure you upload .JPG format on the file name and not .JPEG. Also PNG works, but GIF is not supported and may not work. Could the broken images have been "Jpeg" or GIF? If not, I can provide the usual troubleshooting steps, at your request, to help gather info about what might be wrong in your library with broken images.
Hi Rob, I saw your email today, in addition to the update. My apologies that you went so long without an answer. Sundays/Mondays are usually pretty rough :( Just wanted to drop in here, and re-affirm Gold's suggestions and let you know I will be keeping up with this issue.
I appreciate the help everyone, I'll be sure to double check everything on my end and make sure I'm not being a total spazz.&nbsp; Thanks for the information!&nbsp; Take care, everyone
1516135272
Gold
Forum Champion
Hey Rob, here is the Bug Report with the usual troubleshooting steps. The "first three steps" below can help guide you to double-check on your computer. If the problem persists after that, please advance on to Step 4 to generate a Console Log report for the Devs to investigate. Bug Report Template Detailed description of the problem Minimum number of steps to reproduce the problem Description of setup Browser + Version Browser Addons/Extensions Operating System Please carefully work through to the first three steps of our guide to Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeed in resolving the problem, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Supplemental Information Including screenshots by using the "Attach a File" link when submitting a post can provide a great deal of information! The more information you can provide, the better able a fix will be reached.