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Unable to upload Game image: 503 Server Error Service Unavailable

January 28 (7 years ago)
Koch
Plus

Detailed description of the problem
I am unable to upload an image for the game. When I try to upload an image, the server responds with a 503 Service Unavailable response.

Minimum number of steps to reproduce the problemDescription of setup
  1. Happens on Firefox or Chrome (Latest)
  2. No extensions
  3. PC
Steps to Reproduce
  1. Duplicate an existing game that has a Game image
  2. On the duplicated game, remove the Game image
  3. Upload a new image to replace it
  4. The server responds with an invalid Json message and a 503 Service Unavailable response of "Error"

Supplemental Information

How large is the file (in KB) you are trying to upload? Non-subscribers are limited to files less than 5MB.
January 28 (7 years ago)

Edited January 28 (7 years ago)
Koch
Plus
92kb

and I've used the exact image in other games. I've tried other images too.
January 28 (7 years ago)

Edited January 28 (7 years ago)
Have you reached your upload limit? Non-subscribers are limited to 100MB total. You can check your Storage Quota on this page: https://app.roll20.net/account/

I doubt that you have reached that limit, so you may want to follow the Troubleshooting steps (https://wiki.roll20.net/Solving_Technical_Issues) that you have not already tried, and post a console log here.
January 28 (7 years ago)
Koch
Plus
I have run out of space. Thanks for the tip.

When I duplicate a game, does it use the same images or make a copy? Say I have a game that has 20 MB of images and a duplicate it, have I now used 40mb?

Thanks again for your help.
January 29 (7 years ago)
Pat S.
Forum Champion
Sheet Author
Every game you have pulls from the same library. If you have 6 games with 6 identical goblins, you use the same image for each one so to answer your question. No it stays at 20MB of image and does not double if you duplicate it.