Can't use voice or video on Chrome

I've tried all of the troubleshooting tricks but I can't see or hear the other players. I have a paid account. Where is the phone or chat support? I want this resolved. It's far too frustrating. Contact me at <a href="mailto:lance.lawhon@gmail.com" rel="nofollow">lance.lawhon@gmail.com</a>

There is no phone or chat support. Weekends are most admin's time off.

You can try Firefox in the meantime.

I suggest trying the beta Roll20 WebRTC.&nbsp; From over here : The Beta Roll20 WebRTC is now available on the live production servers. It is not selected by default, you must enable it from the Settings (gear) tab, under the "Video + Audio Chat Options". This thread is only for the Beta WebRTC, which will eventually replace the existing chat option. If you are having issues, please provide your: Operating System Browser and Version Description of the Issue WebRTC Debug Log (Click the "Download WebRTC Debug Log" button under the settings tab) Known Issues: On first connect with mixed browsers (Firefox/Chrome). We're seeing that calls are very stable once everyone is connected. The problem is that calls are often failing to connect users from mixed browser calls. The work around right now is to click the "Reconnect" button if a peer-to-peer connection failed on the first try. Issues with creating connections when users have mixed audio/video settings. I.E. one user has audio only, another has audio and video, a third has video only. Issues with creating connections when a user has either no webcam and they're using a video option, or no mic and they're using the audio option. Avatar sizing options not available to players when BETA WebRTC is not enabled. If you have issues with the Roll20 WebRTC, please post the information requested to the Roll20 WebRTC thread, linked to above.