Roll20 could be improved greatly by dedicating more resources into their research and development of site features and improving the response-time for implementing community-suggested features. Far too many really good suggestion/ideas with hundred[s]+ of votes from 1-3 years ago are still sitting uncompleted. Not only is this a complaint (and it IS), it is also a legitimate suggestion. Whatever resource allocation model you're using, you should adjust it. A little less time/money for social media self-promotion and a little more for developing would go a long way to helping Roll20 improve consumer quality, remain competitive, and demonstrate better subscriber-appreciation. In fact, it is probably the best single decision that could be made by senior management for most improving the game, so I'll risk a censure to make sure it's heard: current R & D is not good enough, period.
