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Unable to see the board.

I'm on mac, but every time I load into the game I can't see the game board. What exactly is happening? My browser is fully updated, as well is my computer. Pleaseeee fix this sooon!
1518328949
Gen Kitty
Forum Champion
I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log,starting from when you try to load-in to your game!) Thank you!
1518427282
Ziechael
Forum Champion
Sheet Author
API Scripter
Are you a player or the creator/GM, if the former does the GM have fog of war or dynamic lighting active? What 'do' you see? Can you see the side bars and canvas elements but just a black void where you'd expect to see a map etc or do you see literally nothing? A screen shot would help.