Map / Game will not load

1518500231

Edited 1518500285
My game gets stuck at a black screen when changing maps and then won't load if I log in again. This is the second session it's happened in, it happened last week too. The screen says "Loading, Gathering Steam..." and sticks there. Eventually I get a page timed out warning. Have tried both Chrome and Firefox. Cleared cache. Turned off extensions. Rebooted router. Tried a different Internet connection! My players can see the game fine, it only seems to affect me. Any troubleshooting tips? I should mention that it doesn't seem to happen while I'm working on the game during the week, only these two times on game night. Last time it started working again after a couple hours but no luck tonight.
1518554850
Drespar
Roll20 Team
Hi Derek, Could you provide the console log as outlined in Step 4 from the Solving Technical Issues guide when this issue occurs for you?
1518556698
Thanks, I tried to run the console when it was happening but the page just froze while it was loading and there was nothing in the console. :/ I admit I could be doing it wrong.
1519002725
Drespar said: Hi Derek, Could you provide the console log as outlined in Step 4 from the Solving Technical Issues guide when this issue occurs for you? Hello, I got a console this time: Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-YVgskEs8TvPmheMg1NMPnkTsSwTLyhlTu1qVOK9Ur4w='), or a nonce ('nonce-...') is required to enable inline execution. 20:08:30.424 app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-k8Kx+oSRaLZ+X7/r67j0Mow6bzS2pemyX++9YAOg3BU='), or a nonce ('nonce-...') is required to enable inline execution. 20:08:31.869 app.js?1518541329:84 70 20:08:31.879 app.js?1518541329:85 TOUCH SUPPORTED: false 20:08:31.884 app.js?1518541329:85 USING WEBGL ACCELERATION... 20:08:31.942 app.js?1518541329:85 WEBGL STARTUP SUCCESS 20:08:31.962 app.js?1518541329:86 Custom Sheet Translation 20:08:32.027 app.js?1518541329:79 select 20:08:32.030 app.js?1518541329:79 Switch mode to select 20:08:32.124 app.js?1518541329:96 Initializing new dice engine with randomness... 20:08:32.125 app.js?1518541329:96 Using random entropy 20:08:32.154 app.js?1518541329:99 Compiling sheet... 20:08:32.287 app.js?1518541329:99 Found rolltemplate: simple 20:08:32.297 app.js?1518541329:99 Found rolltemplate: atk 20:08:32.305 app.js?1518541329:99 Found rolltemplate: dmg 20:08:32.336 app.js?1518541329:99 Found rolltemplate: atkdmg 20:08:32.346 app.js?1518541329:99 Found rolltemplate: desc 20:08:32.347 app.js?1518541329:99 Found rolltemplate: spell 20:08:32.350 app.js?1518541329:99 Found rolltemplate: traits 20:08:32.351 app.js?1518541329:99 Found rolltemplate: npc 20:08:32.352 app.js?1518541329:99 Found rolltemplate: npcatk 20:08:32.356 app.js?1518541329:99 Found rolltemplate: npcdmg 20:08:32.357 app.js?1518541329:99 Found rolltemplate: npcaction 20:08:32.363 app.js?1518541329:99 Found webworker script 20:08:32.903 app.js?1518541329:99 Finding sheet rolls... 20:08:33.110 app.js?1518541329:100 window resize 20:08:33.116 app.js?1518541329:85 Final set zoom! 20:08:33.141 app.js?1518541329:85 UPDATE GL SIZE! 20:08:33.149 app.js?1518541329:85 Final set zoom! 20:08:33.179 tutorial_tips.js:7 tuts loaded 520:08:33.426 Mixed Content: The page at '<URL>' was loaded over HTTPS, but requested an insecure image '<URL>'. This content should also be served over HTTPS. 620:08:36.581 XHR finished loading: GET "<URL>". 20:08:33.569 sheetsandboxworker.js?20170926:260 Starting up WEB WORKER 20:08:34.015 app.js?1518541329:91 Final page load. 20:08:34.056 app.js?1518541329:101 Refresh jukebox List! 20:08:34.102 app.js?1518541329:91 Auth'ed. 20:08:34.103 app.js?1518541329:91 Go post auth! 20:08:34.163 app.js?1518541329:91 initial setup 20:08:34.167 app.js?1518541329:101 Refresh jukebox List! 20:08:34.181 app.js?1518541329:89 T.s {attributes: {…}, _escapedAttributes: {…}, cid: "c0", changed: {…}, _silent: {…}, …} 20:08:34.225 app.js?1518541329:101 Refresh jukebox List! 20:08:34.279 app.js?1518541329:94 refershing page listings! 20:08:34.465 app.js?1518541329:98 Refresh Journal List! 20:08:34.503 VM402:3 Uncaught TypeError: Cannot read property 'id' of undefined at Object.eval (eval at jqotec (base.js?1517332387:2), <anonymous>:3:82) at HTMLScriptElement.<anonymous> (base.js?1517332387:1) at Function.each (jquery.1.8.2.min.js:2) at init.each (jquery.1.8.2.min.js:2) at init.jqote (base.js?1517332387:1) at Object.d20.journal.refreshSpeakingAsOptions (app.js?1518541329:98) at Object.d20.journal.refreshJournalList (app.js?1518541329:98) at app.js?1518541329:98 (anonymous) @ VM402:3 (anonymous) @ base.js?1517332387:1 each @ jquery.1.8.2.min.js:2 each @ jquery.1.8.2.min.js:2 jqote @ base.js?1517332387:1 d20.journal.refreshSpeakingAsOptions @ app.js?1518541329:98 d20.journal.refreshJournalList @ app.js?1518541329:98 (anonymous) @ app.js?1518541329:98 setTimeout (async) n @ app.js?1518541329:98 d20.journal.refreshJournalList @ app.js?1518541329:98 (anonymous) @ app.js?1518541329:91 trigger @ base.js?1517332387:1 change @ base.js?1517332387:1 set @ base.js?1517332387:1 (anonymous) @ app.js?1518541329:91 (anonymous) @ firebase.2.4.0.js:201 gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 20:08:34.629 app.js?1518541329:91 Scan for new plays! 20:08:34.634 app.js?1518541329:91 TypeError: Failed to set the 'volume' property on 'HTMLMediaElement': The provided double value is non-finite. at o.setVolume (https://app.roll20.net/assets/app.js?1518541329:3:16388) at r (https://app.roll20.net/assets/app.js?1518541329:91:23564) at https://app.roll20.net/assets/app.js?1518541329:91:24526 at Array.forEach (<anonymous>) at Function.k.each.k.forEach (https://app.roll20.net/assets/base.js?1517332387:1:1628) at T.s.h.(anonymous function) [as each] (https://app.roll20.net/assets/base.js?1517332387:1:24228) at T.s._scanForNewPlays (https://app.roll20.net/assets/app.js?1518541329:91:22975) at n (https://app.roll20.net/assets/base.js?1517332387:1:7636) 20:08:34.636 app.js?1518541329:91 Unable to play music...Flash blocked? 20:08:34.967 app.js?1518541329:91 Got players value... 20:08:34.975 app.js?1518541329:91 joining game... 20:08:34.994 app.js?1518541329:89 Player -KxaFx2U55OYETciozVd is offline... 20:08:35.018 app.js?1518541329:89 Global Volume: 100=1 20:08:35.027 app.js?1518541329:89 Player -KxkAPT56d12Q_jZSZbh is offline... 20:08:35.029 app.js?1518541329:89 Player -KyemtI7uJB1Ym4Iy7gk is offline... 20:08:35.032 app.js?1518541329:89 Player -Kz2-hfjaAkC1MlKKYxF is offline... 20:08:35.034 app.js?1518541329:89 Player -Kz71Fc6_4BDb7pM10xJ is offline... 20:08:35.037 app.js?1518541329:89 Player -KzAaHu5eTHNj9cUjHcN is offline... 20:08:35.039 app.js?1518541329:89 Player -L48k0P2N65estwdmArs is offline... 20:08:35.040 app.js?1518541329:91 Deferred finish joining... 20:08:35.045 app.js?1518541329:84 Firebase Online 20:08:35.360 app.js?1518541329:88 Full load page! 20:08:35.389 app.js?1518541329:88 Full load page! 20:08:35.415 app.js?1518541329:88 Full load page! 20:08:35.458 app.js?1518541329:88 Full load page! 20:08:35.555 app.js?1518541329:88 Full load page! 20:08:35.833 app.js?1518541329:88 Full load page! 20:08:35.871 app.js?1518541329:88 Full load page! 20:08:36.081 app.js?1518541329:88 Full load page! 20:08:36.249 app.js?1518541329:88 Full load page! 20:08:36.268 app.js?1518541329:88 Full load page! 20:08:36.290 app.js?1518541329:88 Full load page! 20:08:36.312 app.js?1518541329:88 Full load page! 20:08:36.329 app.js?1518541329:88 Full load page! 20:08:36.346 app.js?1518541329:88 Full load page! 20:08:36.371 app.js?1518541329:88 Full load page! 20:08:36.391 app.js?1518541329:88 Full load page! 20:08:36.428 app.js?1518541329:88 Full load page! 20:08:36.512 app.js?1518541329:91 We have 65 pages 20:08:36.536 jquery.1.8.2.min.js:2 XHR finished loading: POST "https://app.roll20.net/image_library/validatefolderstructure/". send @ jquery.1.8.2.min.js:2 ajax @ jquery.1.8.2.min.js:2 p.(anonymous function) @ jquery.1.8.2.min.js:2 d20.library.validateFolderStructure @ app.js?1518541329:106 (anonymous) @ app.js?1518541329:89 (anonymous) @ base.js?1517332387:1 setTimeout (async) k.delay @ base.js?1517332387:1 k.defer @ base.js?1517332387:1 initialize @ app.js?1518541329:89 t.Model @ base.js?1517332387:1 T.s @ base.js?1517332387:1 _prepareModel @ base.js?1517332387:1 add @ base.js?1517332387:1 reset @ base.js?1517332387:1 (anonymous) @ app.js?1518541329:91 (anonymous) @ firebase.2.4.0.js:201 gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 20:08:37.382 app.js?1518541329:91 Scan for new plays! 20:08:37.394 app.js?1518541329:101 Refresh jukebox List! 20:08:37.437 app.js?1518541329:91 handle page changes 20:08:37.438 app.js?1518541329:91 false 20:08:37.481 thumb.jpeg:1 GET https://s3.amazonaws.com/files.d20.io/images/43105116/Qg4kPSNCF6gxSxd2hBkW6w/thumb.jpeg?1511837135 403 (Forbidden) Image (async) (anonymous) @ jquery.1.8.2.min.js:2 access @ jquery.1.8.2.min.js:2 html @ jquery.1.8.2.min.js:2 (anonymous) @ app.js?1518541329:106 k @ jquery.1.8.2.min.js:2 fireWith @ jquery.1.8.2.min.js:2 y @ jquery.1.8.2.min.js:2 d @ jquery.1.8.2.min.js:2 XMLHttpRequest.send (async) send @ jquery.1.8.2.min.js:2 ajax @ jquery.1.8.2.min.js:2 p.(anonymous function) @ jquery.1.8.2.min.js:2 d20.library.buildRecentUploads @ app.js?1518541329:106 (anonymous) @ app.js?1518541329:89 (anonymous) @ base.js?1517332387:1 setTimeout (async) k.delay @ base.js?1517332387:1 k.defer @ base.js?1517332387:1 initialize @ app.js?1518541329:89 t.Model @ base.js?1517332387:1 T.s @ base.js?1517332387:1 _prepareModel @ base.js?1517332387:1 add @ base.js?1517332387:1 reset @ base.js?1517332387:1 (anonymous) @ app.js?1518541329:91 (anonymous) @ firebase.2.4.0.js:201 gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 20:08:38.710 app.js?1518541329:87 Do refresh link cache! 20:08:38.714 app.js?1518541329:91 init active page! 20:08:38.715 app.js?1518541329:88 activate page! 20:08:38.716 app.js?1518541329:88 FULLY ACTIVATE VIEWS FOR PAGE.