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Objects not loading

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Objects not loading
1391267790
Matthew M.
Permalink for 621110 Quote
Today, when I went in to do some map work, nothing loaded visually. (Sporatically, one image would load, a basic silhouette token) After trying the troubleshooting options, I loaded the log and found a LOT of this Failed to load resource <a href="https://s3.amazonaws.com/files.d20.io/images/52145/thumb.png?13403558635" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/52145/thumb.png?13403558635</a> Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/52145/thumb.png?1340355863" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/52145/thumb.png?1340355863</a> app.js?1391260163:21 8Cross-origin image load denied by Cross-Origin Resource Sharing policy. app.roll20.net/:1 Failed to load resource <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?1339200070555555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?1339200070555555</a> Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555</a> app.js?1391260163:21 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555</a> app.js?1391260163:21 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555</a> app.js?1391260163:21 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555</a> app.js?1391260163:21 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555</a> app.js?1391260163:21 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555</a> app.js?1391260163:21 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555</a> app.js?1391260163:21 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/25549/med.png?133920007055555</a> app.js?1391260163:21 Cross-origin image load denied by Cross-Origin Resource Sharing policy. app.roll20.net/:1 Failed to load resource <a href="https://s3.amazonaws.com/files.d20.io/images/2933409/QYUSiA5ZZ7Y_8XopGKcq5A/med.png?13911346185" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2933409/QYUSiA5ZZ7Y_8XopGKcq5A/med.png?13911346185</a> Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/2933409/QYUSiA5ZZ7Y_8XopGKcq5A/med.png?1391134618" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/2933409/QYUSiA5ZZ7Y_8XopGKcq5A/med.png?1391134618</a> A lot of it. Any help would be appreciated.
1391268859
Riley D.
Roll20 Team
Permalink for 621148 Quote
Can you go to this link directly? <a href="https://s3.amazonaws.com/files.d20.io/images/52145" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/52145</a>... Not sure what would be causing this. But that file is definitely accessible and I'm able to access it...you might try again and see if it's fixed itself. If not let me know if clicking that link causes an image to download. If it does, then let me know the name of the campaign and I'll take a look. If it doesn't load directly, then there's a bigger issue at play with your network or something.
1391269226
Matthew M.
Permalink for 621162 Quote
Riley D. said: Can you go to this link directly? <a href="https://s3.amazonaws.com/files.d20.io/images/52145" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/52145</a>... When I follow the link, i get a partial chair Some images have half loaded after a few refreshes, including said chair.
1391269664

Edited 1391269696
Riley D.
Roll20 Team
Permalink for 621172 Quote
I see. Well, that's a direct link to the image on Amazon S3, which powers about half the sites on the Internet, so it's probably safe to assume that it should load properly for you (as it is for me). So that makes me think there's something going on with your network connection. Are you on wireless? Has anything changed in your network setup recently? Also, what browser/OS are you using?
1391269778
Matthew M.
Permalink for 621177 Quote
Broadband connection, nothing has changed recently Most recent Chrome, and windows 7
1391270012
Riley D.
Roll20 Team
Permalink for 621181 Quote
So you're wired into your router? Hrm. You might try using Firefox just to take the browser out of the equation and see if that changes anything.
1391270940
Matthew M.
Permalink for 621206 Quote
Didn't change anything. nothing still shows up in firefox
1391271182
Riley D.
Roll20 Team
Permalink for 621213 Quote
Well, then it's definitely a network issue. For some reason your downloads are getting interrupted. There's not a whole lot we can do for that on our end, I'm afraid. For some reason your network setup (router, ISP, or something along those lines) isn't connecting correctly to Amazon's server...which isn't something we even control. If it used to work previously, then there's a good chance it's just a temporary network issue with your ISP or some sort of upstream bandwidth provider that will sort itself out. As I said, this is a service that 50% of the top websites on the Internet use (e.g. Netflix), so people are going to figure out the issue and fix it. If it keeps happening for longer than the next day or so, you might contact your ISP and see if they can aid in any way. I'll keep trying to think of things we might be able to do on our end, but like I said for some reason your connection is getting interrupted...
1391271405
Matthew M.
Permalink for 621216 Quote
Alright, I'll keep an eye on it. Thanks for trying to help.
1391281186
Matthew M.
Permalink for 621483 Quote
It seems to have fixed itself, so this thread can be closed or whatever. Thanks again, Riley