Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Create a free account

Jpeg is not loading and previous pictures are not loading.

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Jpeg is not loading and previous pictures are not loading.
March 24 (7 years ago)
John D.
Pro
Permalink for 6211776 Quote
Jpegs is not loading when uploaded and previously uploaded jpegs are not coming up either.
March 24 (7 years ago)

Edited March 24 (7 years ago)
Pat S.
Forum Champion
Sheet Author
Permalink for 6211924 Quote
Jpegs is not a supported format. They need to be jpgs, pngs, or pdfs. Art library

Roll20 supports the following image file types: JPG, PNG, & PDF (upon upload, you'll be asked which page from the PDF will be converted to an image)
Roll20 doesn't fully support GIF files due to the inconsistencies and non-standardization of its file type. Some GIF images will upload to Roll20 with no issue, while others will outright fail. Animated GIFs do not work at all on Roll20.
March 24 (7 years ago)
John D.
Pro
Permalink for 6212318 Quote
I tried uploading a pdf that was under the size limit buy nothing would upload.
March 24 (7 years ago)
John D.
Pro
Permalink for 6212320 Quote
Files that I have loaded in the past that has always been there is stating loading, but never loads.  It is in a constant loading state.  I have tried refreshing and going out and going back in.  Nothing seems to help.
March 24 (7 years ago)
Pat S.
Forum Champion
Sheet Author
Permalink for 6213016 Quote
Could you please carefully work through the first three steps of our guide to Solving Technical Issues?
If none of the above succeeds, please thoroughly work through Step 4. (Don't forget the complete Console Log!)

Thank you!
March 24 (7 years ago)

Edited March 24 (7 years ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 6213290 Quote

Pat S. said:

Jpegs is not a supported format. They need to be jpgs, pngs, or pdfs. Art library

Roll20 supports the following image file types: JPG, PNG, & PDF (upon upload, you'll be asked which page from the PDF will be converted to an image)
Roll20 doesn't fully support GIF files due to the inconsistencies and non-standardization of its file type. Some GIF images will upload to Roll20 with no issue, while others will outright fail. Animated GIFs do not work at all on Roll20.

I know this is not the problem, but in case anyone reading this is confused or the waters of the question are muddied, the only difference between a jpg and a jpeg is in the name. The file is the same. The issue with using ".jpeg" in a file name is one of Roll20 not accepting the naming convention. Renaming filename.jpeg to filename.jpg can solve many problems.
March 24 (7 years ago)
Drespar
Roll20 Team
Permalink for 6213441 Quote
Hi John,

If you try to search a particular art asset does anything pop up?
March 24 (7 years ago)
John D.
Pro
Permalink for 6214471 Quote
I have relogged in today and what I loaded last night is there.  I do not know what happened.  It just sat in reloading last night.  Then again, I tried the roll20 chat with my group last night and it was locking up and some people could not hear or speak at random times and had to keep resetting.  I guess last night was just a strange night.
You must Login to your Roll20 Account to post a reply.