Roll20 not loading

Roll20 is not loading and the forums and blog either don't load or only load partially. EDIT: Finally loaded after ~45 minutes, as well as several other games, and the forum now loads normally. I did nothing to change this. EDIT:  It was a very temporary reprieve. Roll20 is EXTREEEEEMLY slow!

I've been experiencing issues with my games this evening too. I got a server interrupted message, and when I reloaded, it's stuck trying to load the game.

<a href="http://status.roll20.net/" rel="nofollow">http://status.roll20.net/</a> shows the servers as all being up and responsive.&nbsp; Silly question, but have you checked to see if other sites are equally unresponsive?&nbsp; Is anyone in your household doing some heavy downloading? If it is just Roll20 that is having issues, I suggest working through our troubleshooting guide to see if any of this helps (you might e surprised what this fixes) Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log, starting from the time you load up our site through trying to read a few posts and trying to open up a gametable.) Thanks!

Hello, I'm having the same problems and I checked with my internet and it was working fine. Furthermore, I'm only having these technical issues on one of my campaigns. The rest of the campaigns I open up loaded properly

My game was running fine and then crashed out entirely and we cannot rejoin. Status shows "Real-Time Sync Shard 06" is Down. Can someone please jiggle the handle?

Hey can we uhhhh get a different server shard

I am having a similar problem, i was in the game making some edits ahead of a session tonight, and it said i was disconnected and now will not load.&nbsp; Other games i have load properly.&nbsp; Just this one isnt now.&nbsp; It briefly started to work, and now once again i got a disconnection message and cant get back in.

We're also having this issue.

&nbsp;i was about to start campaign and it died ..... r.i.p tal'dore fans...... Yu Mo Gui Gwai Fai Di Zao, Yu Mo Gui Gwai Fai Di Zao, Yu Mo Gui Gwai Fai Di Zao

GenKitty said: <a href="http://status.roll20.net/" rel="nofollow">http://status.roll20.net/</a> shows the servers as all being up and responsive.&nbsp; Silly question, but have you checked to see if other sites are equally unresponsive?&nbsp; Is anyone in your household doing some heavy downloading? If it is just Roll20 that is having issues, I suggest working through our troubleshooting guide to see if any of this helps (you might e surprised what this fixes) Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log, starting from the time you load up our site through trying to read a few posts and trying to open up a gametable.) Thanks! Step 1: Failing for both Chrome and Firefox. Step 2: No improvement after disabling extensions/anti-virus. Step 3: No improvement after clearing cache. Step 4: A detailed description of the issue.&nbsp; One of my games (and only one of my games) is not loading. It is stuck on the loading screen. Step by step instructions on how to reproduce the issue. Open the game "Dash Galaxy and the Guardians of Harmony". Watching loading screen... forever. Sometimes it eventually loads, but then there's the big red "Your connection to the server has been interrupted" message in the corner. Your computer's settings (A good place to find this info if you don't know it is Support Details ): Web Browser Chrome Browser Version Version 65.0.3325.181 (Official Build) (64-bit) Operating System Windows 7 If Javascript is enabled yes Your anti-virus software AVG List of any browser add-ons or extensions enabled Ad-block pro You can optionally include screenshots by using the "Attach a File" link when submitting a post. A Console Log from the moment you logged into the page through when you encountered the issue app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-ormPcOZS/FFo5p5pBM3ToMYyz0C+1rndtj6dtA/e9ko='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-k8Kx+oSRaLZ+X7/r67j0Mow6bzS2pemyX++9YAOg3BU='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1522872175:84 70 app.js?1522872175:85 TOUCH SUPPORTED: false app.js?1522872175:85 USING WEBGL ACCELERATION... app.js?1522872175:85 WEBGL STARTUP SUCCESS app.js?1522872175:86 Custom Sheet Translation app.js?1522872175:79 select app.js?1522872175:79 Switch mode to select app.js?1522872175:96 Initializing new dice engine with randomness... app.js?1522872175:96 Using random entropy app.js?1522872175:99 Compiling sheet... app.js?1522872175:99 Found rolltemplate: toe app.js?1522872175:99 Found webworker script app.js?1522872175:99 Finding sheet rolls... app.js?1522872175:101 window resize app.js?1522872175:85 Final set zoom! app.js?1522872175:85 UPDATE GL SIZE! app.js?1522872175:85 Final set zoom! tutorial_tips.js:7 tuts loaded app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=ninjadivision.com/wp-content/uploads/2017/02/MLP-Website-Header-900x325.jpg" rel="nofollow">http://imgsrv.roll20.net/?src=ninjadivision.com/wp-content/uploads/2017/02/MLP-Website-Header-900x325.jpg</a>'. This content should also be served over HTTPS. sheetsandboxworker.js?20170926:260 Starting up WEB WORKER sheetsandboxworker.js?20170926:260 Starting up WEB WORKER app.js?1522872175:91 Final page load. app.js?1522872175:101 Refresh jukebox List! app.js?1522872175:91 Scan for new plays! app.js?1522872175:101 window resize app.js?1522872175:85 Final set zoom! app.js?1522872175:85 UPDATE GL SIZE! app.js?1522872175:85 Final set zoom!

Yu Mo Gui Gwai Fai Di Zao, Azarath Metrion Zinthos, Tihs Siht Xif Esaelp, Treguna, Makoidees, Trecorum, Sadis Dee!

did that and still nada ... sever shard 6 still down and not working

Toll the Great Bell Once! Pull the Lever forward to engage the Piston and Pump... Toll the Great Bell Twice! With push of Button fire the Engine And spark Turbine into life... Toll the Great Bell Thrice! Sing Praise to the God of All Machines!

Why it no work

Here's some network debugging data. It keeps hammering this firebase address.

I found the fix: &nbsp;- Open your CMDline - type -22342typeset$%.Shard6 - Put your mic on and then sing the Yodel Walmart kid song into your mic.

Inty said: I found the fix: &nbsp;- Open your CMDline - type -22342typeset$%.Shard6 - Put your mic on and then sing the Yodel Walmart kid song into your mic. ikt worked

I'd like to chime in to say that I am also having this problem. Real Time Sync shard 6 is still down. Just as with Stephen L. I went through the same steps&nbsp; Step 1: Failing for both Chrome and Edge. Step 2: No improvement after disabling extensions/anti-virus. Step 3: No improvement after clearing cache. Step 4: A detailed description of the issue. One of my games (and only one of my games) is not loading. It is stuck on the loading screen. Step by step instructions on how to reproduce the issue. Open the game "Infinity: Black Ops". Watching loading screen... forever. Your computer's settings (A good place to find this info if you don't know it is Support Details ): Web Browser Chrome Browser Version Chrome 65.0.3325.181 Operating System Windows 10 If Javascript is enabled yes Your anti-virus software Malwarebytes List of any browser add-ons or extensions enabled Ad-block pro

Ditto on my games not loading, either.

Having issues on Firefox as well.

Any updates on this? Seems like a shard issue that's taking things down? Can we get shard 6 restarted?

stop toying with my love roll 20 ... works then crashing .... i cant take this much emotion&nbsp;

dew v. said: stop toying with my love roll 20 ... works then crashing .... i cant take this much emotion&nbsp; Ditto. Tried on Safari as well and failed too.

^ I agree with this wise man, dew v. my emotions are destroyed

But I thought I read " <a href="http://status.roll20.net/" rel="nofollow">http://status.roll20.net/</a> shows the servers as all being up and responsive."&nbsp; So one synch shard going down can cause this problem?

if your game is on that server shard, yes.

Well it says Shard 6 is up but the game still won't load.

i saw it was up and then heart ripped apart then crashed

It's been down for about 50 minutes now...

So the server shards are not auctioneered or managed to shift work load should one go down?&nbsp; Good to know.

gonna be down for next 2hrs i bet.... idk why they dont change server for games on 6 to different one till they fix 6

Absolute radio silence on Roll20's Twitter account. I was looking forward to restarting my&nbsp; campaign after a 4 month hiatus, but now Roll20 shits the bed.&nbsp; I'm not gonna lie, I'm pretty pissed off at the Roll20 devs right now.

Torque2100 said: Absolute radio silence on Roll20's Twitter account. I was looking forward to restarting my&nbsp; campaign after a 4 month hiatus, but now Roll20 shits the bed.&nbsp; I'm not gonna lie, I'm pretty pissed off at the Roll20 devs right now. Yeah, that's the most annoying part. You'd think we'd get a response or something but so far not even an acknowledgement that there's an issue. Meanwhile someone with a subscription issue (of course) gets an immediate answer.

Actually, the issue has persisted for at least 2.5 hours.&nbsp; My most recent attempt to log into my game is now at over an hour and still just a black loading screen.

None of your suggestions work.... Also one of my other games works just fine but my main game wont work....... the error report on second page status something 6 was offline so for your to say it was all working is dis-heartening at best. Anyhow hope you fix the kittens servers soon Thanks&nbsp;

Maybe all the devs/sys admins are still out on their annual retreat.

michael J. said: None of your suggestions work.... Also one of my other games works just fine but my main game wont work....... the error report on second page status something 6 was offline so for your to say it was all working is dis-heartening at best. Anyhow hope you fix the kittens servers soon Thanks&nbsp; Kittens server..? What do you mean by that? :v

my boys and i are having the same problem, rip boys

978018-752015-Panchincav said: michael J. said: None of your suggestions work.... Also one of my other games works just fine but my main game wont work....... the error report on second page status something 6 was offline so for your to say it was all working is dis-heartening at best. Anyhow hope you fix the kittens servers soon Thanks&nbsp; Kittens server..? What do you mean by that? :v

OK, that is the best thing in this thread.&nbsp; Thank you for the walk down memory lane, Stephen L.&nbsp; I haven't seen that pic in quite some time.

Same issue - my page was "loading" for over an hour and I'm the only one home and on my internet. I'm using the same browser I always use with the same computer and same configuration. No new add-ins... I have changed nothing

Having issues loading my campaign as well. Sent an email to the roll20 team for support but I'll mirror my bug report here in case it can help others experiencing the same issue. I have also followed all the steps for technical support, disabling addons, antivirus and deleting cache/restarting chrome multiple times.

It just went down for me and all my players mid session, My players are scattered across the world as well (Istanbul, Australia, both coasts of the USA) SO this is definitely a R20 issue and not something localized to a single ISP. Getting the same errors at the poster above me when I examine the log. ALso when trying to refresh my games list I get a gateway timeout: Ray ID: 40bad95e1a459f48 Your IP address: (deliberately not listed here) Error reference number: 504 Cloudflare Location: Ashburn You Browser Working CDN CloudFlare Working roll20.net Host Error

GET <a href="https://s-usc1c-nss-202.firebaseio.com/.lp?start=" rel="nofollow">https://s-usc1c-nss-202.firebaseio.com/.lp?start=</a>... HTTP/1.1 Many attempts to get java script from this resource

John W. said: But I thought I read " <a href="http://status.roll20.net/" rel="nofollow">http://status.roll20.net/</a> shows the servers as all being up and responsive."&nbsp; So one synch shard going down can cause this problem? Hey, at the time I said that it was true! :)&nbsp; I'm pinging the Devs to come look at these threads.

It's firebase with the problem according to the tweets:&nbsp;<a href="https://twitter.com/roll20app/with_replies" rel="nofollow">https://twitter.com/roll20app/with_replies</a>

The reason that some games are not loading is because a couple shards have gone down (please see <a href="http://status.roll20.net/" rel="nofollow">http://status.roll20.net/</a> ). Firebase is currently working on a fix right now: <a href="https://status.firebase.google.com/incident/Realtime%20Database/18025" rel="nofollow">https://status.firebase.google.com/incident/Realtime%20Database/18025</a>. Keep an eye on that URL as we're doing the same thing :) We're consolidating all discussion on this topic over here, <a href="https://app.roll20.net/forum/post/6286586/cant-load-your-game-please-check-here-first/" rel="nofollow">https://app.roll20.net/forum/post/6286586/cant-load-your-game-please-check-here-first/</a>, so I will be closing this thread. If when Firebase comes back up you are still having issues, please don't hesitate to repost your issue.