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Music does not work at random

I have a large collection of music in the jukebox for my game.  Sometimes, when I click on certain tracks to play them, the client behaves as if the songs are playing but I get no sound.  Other tracks work fine. I've tried refreshing, and after that the tracks work fine, but then other tracks will have the same issue.  It's like playing whack-a-mole.
1524604697
Gen Kitty
Forum Champion
Would you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log, complete from table loadin through failed attempts to play music)
Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Cannot play media. No decoders for requested formats: [object Object] editor Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to false app.js:92:22409 False, returning app.js:92:22471 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to -LAp4-PwygPJL5LeynBh app.js:92:22409 -L5PnlRI6VtumTnbuzEv app.js:92:23117 PLAYING TRACK app.js:92:23162 -L4w21EsZjDTHpLUPXKR app.js:92:23117 PLAYING TRACK app.js:92:23162 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to false app.js:92:22409 False, returning app.js:92:22471 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to -L4r7opVnn-V3cJ72-BD app.js:92:22409 -LAtLTORo-CRomHmtkQ7 app.js:92:23117 PLAYING TRACK app.js:92:23162 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to false app.js:92:22409 False, returning app.js:92:22471 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to -L4r7opVnn-V3cJ72-BD app.js:92:22409 -L4w1sAnS6PgMCNpugem app.js:92:23117 PLAYING TRACK app.js:92:23162 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to false app.js:92:22409 False, returning app.js:92:22471 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to -L4r7opVnn-V3cJ72-BD app.js:92:22409 -LAtLTORo-CRomHmtkQ7 app.js:92:23117 PLAYING TRACK app.js:92:23162 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to false app.js:92:22409 False, returning app.js:92:22471 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to -L4r7opVnn-V3cJ72-BD app.js:92:22409 -L4w28uz8NGwYJGUwi_o app.js:92:23117 PLAYING TRACK app.js:92:23162 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Unable to find jukebox item! app.js:92:16809 Heard playingplaylist change to false app.js:92:22409 False, returning app.js:92:22471 Refresh jukebox List! app.js:102:3479 END SEARCH app.js:92:17192 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Cannot play media. No decoders for requested formats: [object Object], [object Object], [object Object] editor Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 activate page! app.js:89:14375 FULLY ACTIVATE VIEWS FOR PAGE. app.js:89:14607 Final set zoom! app.js:86:12690 Array [ 759.2857142857144, 459.28571428571433 ] app.js:86:13066 UPDATE GL SIZE! app.js:85:24956 Debounced init page! app.js:86:12131 init active page! app.js:92:5745 Swapping app.js:88:26083 refershing page listings! app.js:95:17136 setting src app.js:88:26244 window resize app.js:102:256 Final set zoom! app.js:86:12690 Array [ 972.2602739726028, 509.2465753424658 ] app.js:86:13066 UPDATE GL SIZE! app.js:85:24956 Final set zoom! app.js:86:12690 Array [ 972.2602739726028, 509.2465753424658 ] app.js:86:13066 UPDATE GL SIZE! app.js:85:24956 Debounced init page! app.js:86:12131 init active page! app.js:92:5745 refershing page listings! app.js:95:17136 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Cannot play media. No decoders for requested formats: [object Object] editor Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412 Cannot play media. No decoders for requested formats: [object Object] editor Refresh jukebox List! app.js:102:3479 Scan for new plays! app.js:92:20412
Update: it seems that the jukebox stops working entirely after I play a set number of tracks, regardless of which tracks those are.  Even tabletop audio doesn't work.
1524613191
Gen Kitty
Forum Champion
I will ping the Devs to attend to this, please be patient :)
Hi Masaioh, To try and cover multiple bases on this issue: Has this started recently or been a long standing problem? Does this issue persist even in a new game with only a few songs? Do you have any other games with a sizable jukebox selection that does not have this same issue? Is there any consistency on which songs do or do not work? Or is it random? Thank you!
This issue started a couple days ago.  I had no other games where I was a DM, but I made a new one just now and the same issue happens. The songs that do not work are whatever songs I play after 6 or 7 different ones.  Does not matter which ones I play in which order, only the first few work.  This happens even with Tabletop Audio
Thank you for clarifying. I was able to reproduce it on my end as well. I have submitted a ticket for the devs. Unfortunately, in the meantime I can only suggest that you continue refreshing the page.
Thanks