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Campaign doesn't get past the loading screen

1526519032
I'm GMing a game and when i open it, the screen shows the loading jokes and does nothing else. maybe im not waiting long enough but after 10 minutesi figure it should work. I'm using google chrome, its happening on both of my campaigns, and im supposed to host tonight! please halp.
1526527044
Gen Kitty
Roll20 Mod Team
That sounds frustrating.  Would you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!)