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Character Vault: Unable to load a campaign

1526960072

Edited 1526960088
Lex
Pro
Hi. In the Character Vault, when I try to load my campaign "Cellar of Death (May AL)" to import a character it says, "Loading, please wait..." but it never loads (tried in two browsers). I don't have this problem for any of my other campaigns. I noticed in Roll20 there are 5 empty character sheets at the bottom of the Journal that I can not delete - they come back whenever I restart Roll20. I'm wondering if they're related and that my campaign is somehow corrupted. Any help would be appreciated. Thanks, Lex
1526970531
Franky H.
Forum Champion
Hey Lex, Can you try it in a new campaign and see if you get the same result including the blank sheet?
1526971196
Lex
Pro
Franky H. said: Hey Lex, Can you try it in a new campaign and see if you get the same result including the blank sheet? I duplicated the game copying only the Journal pages and the copy has the same problem: the phantom character sheets that can't be edited or deleted and it won't load in the Character Vault. I made a completely new 5e game and it works fine for importing to the Character Vault. Did the campaign just get corrupted somehow? Should I tell my players to remake the characters on the new campaign?
1526978056
Franky H.
Forum Champion
Its entirely possible that the game may have become corrupted. Just to be safe, can you please thoroughly work through Step 4 of our trouble shooting guide? (Don't forget the complete Console Log!) If you'd like to go ahead with the new campaign, feel free. Once you post the console log, I can get some more technically minded eyes on it and see if we can't figure this out. 
1526979598

Edited 1526979642
Lex
Pro
Franky H. said: Its entirely possible that the game may have become corrupted. Just to be safe, can you please thoroughly work through Step 4 of our trouble shooting guide? (Don't forget the complete Console Log!) If you'd like to go ahead with the new campaign, feel free. Once you post the console log, I can get some more technically minded eyes on it and see if we can't figure this out.&nbsp; Web Browser- Firefox 60 or Chrome 66 Operating System - Win10 If Javascript is enabled- yes Your anti-virus software- Bitdefender List of any browser add-ons or extensions enabled - uBlock Origin Console log: Blocked loading mixed active content “ <a href="http://www.dmsguild.com/shared_fonts/josefin/JosefinSansDT-Bold.ttf”" rel="nofollow">http://www.dmsguild.com/shared_fonts/josefin/JosefinSansDT-Bold.ttf”</a> import_character Blocked loading mixed active content “ <a href="http://www.drivethrurpg.com/shared_fonts/josefin/JosefinSansDT-Bold.ttf”" rel="nofollow">http://www.drivethrurpg.com/shared_fonts/josefin/JosefinSansDT-Bold.ttf”</a> import_character Loading failed for the &lt;script&gt; with source “ <a href="https://js-agent.newrelic.com/nr-1071.min.js”" rel="nofollow">https://js-agent.newrelic.com/nr-1071.min.js”</a> . import_character:1
1526981185
Franky H.
Forum Champion
Can you disable uBlock and try running an import on the problem game?
1526981263
Lex
Pro
Franky H. said: Can you disable uBlock and try running an import on the problem game? I disabled all extensions and the problem persists.
1526987096
Franky H.
Forum Champion
Alright, I've escalated this to a higher power. They'll take a look and see what's going on. In the mean time, can you post the full console log instead of a snippit?&nbsp;
1527000650
Drespar
Roll20 Team
Hi Lex, What is the name of the game so I can have a dev poke around :)
1527010202
Lex
Pro
Drespar said: Hi Lex, What is the name of the game so I can have a dev poke around :) It is "Cellar of Death (May AL)". Franky H. said: Alright, I've escalated this to a higher power. They'll take a look and see what's going on. In the mean time, can you post the full console log instead of a snippit?&nbsp; That is a full log from the Character Vault.
1527048317
Lex
Pro
It turns out my player can use the Character Vault just fine. They've moved over their characters successfully. Please close this issue.
1527057851
Was there any quick-fix solution to this issue? Because I'm having a similar issue with a game I've been given to co-DM in called "Jam's House," though with 4 blank character sheets instead of 5.
1527058072
Franky H.
Forum Champion
Hey Jam, can you go ahead and open a new thread and please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!)