Hi rschweik. There are 2 ways to move forward with this. If or when you are sure of needing a refund on a Marketplace product that is defective or just doesn't work for you, email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> with the above details and the team will assist. If you're cool with hanging out here for a little while, the artist-publisher of the Hex Kit might see this thread and be able to address it, repair it, or demonstrate how to make it fit properly. Also other users of the Community may join to share tips/experiences with this art pack. Have you tried switching between the 2 orientations of Hex Grids, in case it fits the other one? Wiki pages to help, <a href="https://wiki.roll20.net/Aligning_Maps#Hex_map" rel="nofollow">https://wiki.roll20.net/Aligning_Maps#Hex_map</a> <a href="https://wiki.roll20.net/Page_Settings#Page_Size" rel="nofollow">https://wiki.roll20.net/Page_Settings#Page_Size</a> Finally, the publisher-creator of that Hex Kit, has a Publisher Page, on which they have chosen to include their Twitter and Artist Website, so you can try contacting them through those: <a href="https://marketplace.roll20.net/browse/publisher/14" rel="nofollow">https://marketplace.roll20.net/browse/publisher/14</a>...