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Page unresponsive, cant load game, need to get map back

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Page unresponsive, cant load game, need to get map back
  4. Resolved
June 04 (7 years ago)
jhestyr a.
Plus
Permalink for 6450789 Quote
how can i recover a map from the game?

I spent a lot of time doing dynamic lighting for a custom map. also setting up the characters and lighting. 

I think i tried to make a new page that was too big, fatfingered or wasnt paying attention.

now the game won't load... any ideas on what to try?
June 04 (7 years ago)
Gen Kitty
Forum Champion
Permalink for 6451040 Quote
Here are some steps to try out when this happens:
  • Try accessing the game through both Chrome and Firefox.
    • If an "unresponsive script" prompt pops up, try letting things sit for several minutes. If the game still fails to load, answer the prompt such that the "unresponsive script" stops.
  • If the Player Ribbon is on a different Page, you should be able to solve this by promoting another account (e.g. a player or somebody else you trust) to GM.
    • Afterwards, that person should be able to access and edit the Page Settings of the Page in question.

If none of that works, we may have other things to try out :)
June 04 (7 years ago)

Edited June 04 (7 years ago)
jhestyr a.
Plus
Permalink for 6451186 Quote
thank you very much for the quick response and useful help... makes me happy to continue to use the product.

loading in firefox worked. thank you. i should have tried that first.

the blank 1500x1500 hex map would not load in chrome.
June 04 (7 years ago)
Gen Kitty
Forum Champion
Permalink for 6451287 Quote
Glad I could be of help.  I'll mark this as Resolved and close the thread.  Please don't hesitate to start a new thread if you have any issues or concerns!