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can't view character sheets/journal entries?

1529545631

Edited 1529545640
i have permission to edit and view character sheets in all the games i'm in, but i can't see them, or previous journal handouts? this only happens in chrome, as i can use firefox and microsoft edge and see everything. what is causing this and how can i fix it?
I have a player that this is having the same thing happen but he can not use Firefox.
1529804158
Tetsuo
Forum Champion
Hey Ray,  Since this is happening only with Chrome browser, can you perform steps 2-4 of our troubleshooting guide? Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!