Stuck on game launch

I left it for about 4 hours on this screen and no change, how can I get around/fix this?

I've heard legend of this in times gone by, I believe the update has completed and refreshing will be fine... but since that is all anecdotal and you don't want to risk it lets run through the tech help diagnostic steps. Step 4 would be particularly useful to a wandering Dev: Could you please carefully work through the first three steps of our guide to  Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Thank you!

unfortunately steps 1 to 3 didn't help. Browser - Chrome version - 67.0.3396.99 (Official Build) (64-bit) OS - windows 10, 64-bit, x64-based processor Javascript - enabled anti virus - AVG free, not sure if windows defender is active or not extensions - google docs offline, docs, sheets, slides console log in picture

Princes of the Apocolypse, the other game was setup by a friend and it works fine.

Without interrupting your current process, are you able to load the game in a different browser or different window, or better yet, on a different computer? That would be a good indicator if the stuck window can be terminated.

Tried new windows and tabs on chrome and microsoft edge with no success. internet explorer complains about compatibility issues before arriving at the same screen. The old laptop running windows 7 had the same issues across chrome and IE, it doesn't have edge.

I read somewhere else on the forum that making a copy of the game and launching that might fix the problem, but it encountered the same "upgrade" screen and so I deleted it.

thanks for looking into it, thankfully we hadn't started the game on here so no progression lost. Good luck finding the problem.