Players Couldn't See One of the Maps

Detailed description of the problem Last night's gaming session went fine until we switched to a new map page. The players couldn't see the map, just their tokens against blackness. I logged in as a player and saw the same, even though as DM, I could see the map. I fiddle with the fog of war and dynamic lighting to no avail. So I shut everything off (dynamic lighting, fog of war, etc.) and the problem remained. I then made a copy of the page and uploaded that same map level again. All was fine. I went back to the lower level dungeon map on a previous page and saw that the visual settings (which worked on the lower level map) were the same as the problematic page. On the new copy page, I used the same settings, except for dynamic lighting as I didn't want to waste more session time tracing dynamic lighting lines.  Everything was fine. Minimum number of steps to reproduce the problem As stated, I made a copy of the problematic page and uploaded the map again. That worked fine.  We all refreshed our pages and the problem remained.  I just tried using Firefox (latest version) and same problem. Description of setup Google 67.0.3396.99 (Official Build) (64-bit) and Firefox 61.01.1 (64 bit) for ACER For Google Simple Black Scroll Bar Extension (which I've been using with no problems), no adds ons. No add ons or extensions for Firefox. Windows 10 Home ver. 1803 OS build 17134.165 Bug Triage Results Please carefully work through to the first three steps of our guide to  Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox.  I have and the problem persists Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Done. Step 3: Clear your cache  I just cleared my cache and went back in as GM and saw that the map from the problematic page is now missing and the missing image icon is now on the map page tab. I haven't deleted the map and it was in there earlier this week during prep time.

Also, I left the problematic page in place in case you fine tech folks want to see it. Thanks in advance for your help!

Probably stupid question, but is the map at the GM layer?  

Victor B. said: Probably stupid question, but is the map at the GM layer?   I believe there’s no stupid questions when dealing with the unknown. No unfortunately, it wasn’t on the GM Layer. 

Devs have been pinged.  Please await a Dev :)

Drespar said: Hi Patrick, What is the name of the game in question?  And just to clarify does this happen with all players? If you bring in a new test account as a player, does it have the issue? What if you promote it to a Co-GM? Hi! It's Champions of the Shattered Realm   It did happen to all the players.  I went in with my test account as a player and I could only see the tokens against blackness. Yet, the whole time as GM, I could see the map that the players couldn't. It was on the map level. I can't do anymore tests because when I followed the tech support advice and cleared my cache, I logged back in and the map was gone from the problematic page, as if deleted. I know I didn't delete it.  

Minotaur lair upper. It only happened once ever and only that map page.

Sorry, its for the Mysterious Tower campaign. 

Drespar said: Thank you for clearing that up for me! I had a chance to get in and investigate the game, unfortunately I was not able to find any indicators as to what may have happened. If this happens in the future, please go ahead and create a new thread being sure to include a console log capturing various actions (Toggling Dynamic Lighting, etc.) Will do! Thanks and happy gaming!