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Ctrl + L not working (but Dynamic Lighting Is)

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Ctrl + L not working (but Dynamic Lighting Is)
  4. Resolved
1535362078

Edited 1535362150
Wes
Permalink for 6730707 Quote
Hello, first time on the bug forum, +4 year subscriber of Roll20, and a weird bug. For some reason the Ctrl + L function for the Dynamic lighting isn't working, and it hasn't worked for about 2 months now. It's made setting up maps a bit of a pain in the butt. Dynamic Lighting still works, and if I log in as a player with my own token I can see it's working fine, but as a GM I can only see the slightly greyed out version that makes the lighting difficult to see. Running on Windows 10 and the latest version of Chrome. I have no anti-virus software other than the basic Windows 10 Protection installed. I do have extensions, but I disabled all of them to see if that fixed the problem. It did not.
1535833109
Drespar
Roll20 Team
Permalink for 6758956 Quote
Hi Westly, Mentioning of the "slightly greyed out version" makes me think that you may have Advanced Fog of War also enabled. If you reset the fog of war (via the top left toolbar) and try the "Ctrl+L" short cut again do you still run into the issue?
1535835061
Wes
Permalink for 6759042 Quote
Fog of War was not enabled, but I did try enabling and resetting it to see if that cleared up the issue. No such luck.
1535835573
Drespar
Roll20 Team
Permalink for 6759062 Quote
What is the name of the game you are having this issue in? Does it still happen if you load up a new game and test it there?
1535869035
Wes
Permalink for 6760808 Quote
Dungeons and Dragons: Classic. But I have checked with two other campaigns now, and neither of them are working either.
1536070169
Drespar
Roll20 Team
Permalink for 6768011 Quote
Hrm, unfortunately i was unable to reproduce the issue. Could you go ahead and work through the steps outlines below  of our guide to  Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Step 3: Clear your cache If none of the above succeed in resolving the problem, please thoroughly work through  Step 4 . In regards to the console log, in the provided screenshot is the final error something that pops up as you hit Ctrl+L or was it there prior?
1536247400
Wes
Permalink for 6774043 Quote
So, the weirdest thing happened. It just started working again. I didn't make a single change, didn't switch from Chrome, no extensions removed, didn't even clear my cache. But the session I ran last night, it was working again. I think it might just've been my PC acting up. It's a bit of a toaster. Thank you so much for all the help, though!
1536251884
Drespar
Roll20 Team
Permalink for 6774222 Quote
Happy to hear things are working again :) I will go ahead and close this thread, if needed feel free to submit a new thread with the information asked above. Happy rolling!