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Can't Hear Music

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Can't Hear Music
1393272386
Foxt
Pro
Permalink for 673970 Quote
Every time I log into my own campaign, fewer of the music selections I have saved on the jukebox tab actually play for me. My players report being able to hear everything just fine, it's only me that hears nothing. Master volume is all the way up, each track's volume is up. Some work, some don't, and after some time those that did work stop working.
1393272537
Gauss
Forum Champion
Permalink for 673974 Quote
Have you tried to clear your cache?
1393273567
Foxt
Pro
Permalink for 674021 Quote
How?
1393273705

Edited 1393273716
Sarah A.
Pro
Permalink for 674030 Quote
EkkoFoxtrot, clearing your cache is step three on this page: <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>
1393275406

Edited 1393275415
Foxt
Pro
Permalink for 674093 Quote
I did so. It crashed my browser in the process and deleted all progress I had made working on my campaign this session...and the music still doesn't work.
1393277012

Edited 1393277041
Gauss
Forum Champion
Permalink for 674166 Quote
Clearing your cache should not crash your browser. What kind of progress did you lose? It should not have affected that.
1393277278
Foxt
Pro
Permalink for 674181 Quote
I had some character sheets open that I was making. The browser crash forced me to lose progress on them, not roll20's fault.
1393277459
Gauss
Forum Champion
Permalink for 674190 Quote
I see, ok. Here are a few other things I can suggest: 1) following step #2 in the link Sarah posted to make sure that an extension isn't interfering. 2) Log out of Roll20 and log back in 3) remove the music and add it again.
1393285038
Gid
Roll20 Team
Permalink for 674462 Quote
You also might want to double check that you can still listen to your selected tracks directly from SoundCloud's website (that's where the music and SFX tracks are being streamed from). If you can hear it from their website but not in Roll20, then there's a breakdown somewhere on Roll20's side of things for your streaming needs.
1393298939
Foxt
Pro
Permalink for 674912 Quote
There's like 2 dozen music files here, and I've changed a lot of their names to sort them more easily...if I delete them, it's going to be very hard to find them again. Is there no other way?
1393299548
Foxt
Pro
Permalink for 674932 Quote
New development: it sometimes starts working if I refresh the page, but breaks again soon after.
1393304135
Gauss
Forum Champion
Permalink for 675101 Quote
Regarding deleting them, the source of the music file should be shown as "original track" when you hover over the music file. If you click on "original track" it will open a link to the original file at soundcloud. That should help you find it again later.
1393376343
Vald the Inhaler
Permalink for 676686 Quote
I have been having the very same problem as ekkofoxtrot. I've tried everything suggested, but still no jukebox for at least 3-4weeks. I finally tried to go to the soundcloud site to see if it was working and found my problem. Soundcloud has been blocked in China.
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