Couple of quick questions: 1) are you the GM of the campaign? 2) Have you tried refreshing the page? Sometimes when there is high latency, the token will be placed but not actually display. After a refresh it will suddenly appear. If neither of those is the issue, I request that you please carefully work through the first three steps of our guide to Solving Technical Issues . Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!