Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Create a free account

Cannot Double Click for Token Setup Menu

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Cannot Double Click for Token Setup Menu
1536423419
Matthew W.
Plus
Permalink for 6780201 Quote
I've just been trying to double-click two different tokens to get into the setup menu for the token but the token doesn't react/respond to the second click. I can select, drag, use the cursor keys, and shift+double click the tokens fine. I need to change the light/sight setup of my player's tokens several times during a session so this is going to be quite the hindrance if it's not resolved before my session tomorrow afternoon.
1536423554
Matthew W.
Plus
Permalink for 6780204 Quote
The Windows Fit It button seems to have worked (exiting from Roll20 and re-joining).
1536423924
Matthew W.
Plus
Permalink for 6780221 Quote
Extra information: It appears to be newly added tokens, either by dragging them into the play area, or copy and pasting an old token. The tokens present from the start of the session can be double-clicked, those brought in after cannot.
1536429991
Drespar
Roll20 Team
Permalink for 6780582 Quote
Hi Matthew, Could you please work through the template before so we have some more context? Thank you! Description of setup Browser + Version Browser Addons/Extensions Operating System Bug Triage Results Please carefully work through to the first three steps of our guide to  Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Step 3: Clear your cache If none of the above succeed in resolving the problem, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Supplemental  Information Including screenshots by using the "Attach a File" link when submitting a post can provide a great deal of information! The more information you can provide, the better able a fix will be reached.
1536432636
Matthew W.
Plus
Permalink for 6780736 Quote
Description of setup Browser + Version: Firefox 62.0 (64-bit) Browser Addons/Extensions: None Operating System: Windows 10 I don't have Chrome downloaded for use. I found the issue is easier to resolve than I thought, once the setup is complete I swap to another map, swap back and the tokens can be double-clicked as normal. It's not a big deal because of this.
You must Login to your Roll20 Account to post a reply.

© Roll20, LLC · Acknowledgements · Terms of Service & Privacy Policy · DMCA · Cookies · Support · Contact Us · Careers · On Social Media: Roll20 on TikTok Roll20 on Facebook Roll20 on Twitter Roll20 on YouTube Roll20 on Twitch Roll20 on Instagram

Roll20 Homepage DriveThru DMs Guild Roll20 Characters Dungeon Scrawl Pathfinder Infinite Starfinder Infinite

Roll20® is a Registered Trademark of Roll20, LLC. All rights reserved.