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Having trouble loading purchased content

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Having trouble loading purchased content
  4. Resolved
1537561261
Rasta
Permalink for 6819569 Quote
I purchased Tales from the Yawning Portal and have been adding in the adventures as needed. Unfortunately, all of a sudden I can not load any purchased material keep getting this error msg :  There was an error when trying to include the addon  Hidden Shrine of Tamoachan (Tales from the Yawning Portal) :  * no implicit conversion of String into Integer  
1537562902
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 6819650 Quote
I'm sorry to hear that you're having issues with your purchase. In order for the devs to have the best information to help you, could you please carefully work through these steps of our guide to  Solving Technical Issues ? Particularly Step 4; it's really important. Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Thank you!
1537563742
Rasta
Permalink for 6819681 Quote
None of the above steps worked: Posting for step 4&nbsp; <a href="https://supportdetails.com/export.pdf?oc=Windows+10&amp;on=%2864-bit%29&amp;ip=2605%3Aa601%3A976%3A600%3Aedff%3A1508%3Acfbd%3A31d0&amp;bt=Chrome+69.0.3497.1&amp;je=1&amp;ce=1&amp;cd=24&amp;rs=2560%20x%201440&amp;bs=2560%20x%201299&amp;fv=false&amp;fvf=&amp;ua=Mozilla%2F5.0+%28Windows+NT+10.0%3B+Win64%3B+x64%29+AppleWebKit%2F537.36+%28KHTML%2C+like+Gecko%29+Chrome%2F69.0.3497.100+Safari%2F537.36" rel="nofollow">https://supportdetails.com/export.pdf?oc=Windows+10&amp;on=%2864-bit%29&amp;ip=2605%3Aa601%3A976%3A600%3Aedff%3A1508%3Acfbd%3A31d0&amp;bt=Chrome+69.0.3497.1&amp;je=1&amp;ce=1&amp;cd=24&amp;rs=2560%20x%201440&amp;bs=2560%20x%201299&amp;fv=false&amp;fvf=&amp;ua=Mozilla%2F5.0+%28Windows+NT+10.0%3B+Win64%3B+x64%29+AppleWebKit%2F537.36+%28KHTML%2C+like+Gecko%29+Chrome%2F69.0.3497.100+Safari%2F537.36</a> v2.js?1537285147:31 JQMIGRATE: Migrate is installed with logging active, version 3.0.0 tuesday-night-gaming:1219 Check Queue Status v2.js?1537285147:31 JQMIGRATE: 'ready' event is deprecated n @ v2.js?1537285147:31 v2.js?1537285147:31 console.trace n @ v2.js?1537285147:31 v2.js?1537285147:31 JQMIGRATE: jQuery.fn.bind() is deprecated n @ v2.js?1537285147:31 v2.js?1537285147:31 console.trace n @ v2.js?1537285147:31 tuesday-night-gaming:1226 Rollback Status: Object
1537571613
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 6820057 Quote
Thanks Rasta. I have passed this on to the devs.
1537629271
Drespar
Roll20 Team
Permalink for 6821669 Quote
Hi Rasta, Could you provide the order in which you added the addons to your game?
1537648820
Rasta
Permalink for 6822620 Quote
Volo's, Monsters's, Sunless C, Forge. Then M, Then I saw that I had Rrakkma on my list and tried to add that. Thats was where I saw this message for the first time.
1537812040
Drespar
Roll20 Team
Permalink for 6828140 Quote
What is the name of the game where you are running into this issue?
1537816735
Rasta
Permalink for 6828356 Quote
Tuesday Night Gaming
1537822947
Drespar
Roll20 Team
Permalink for 6828647 Quote
Thank you for that :) I believe you may be running into an issue that some others have noticed-- Do you have any blank character sheets within your game? If so, we should be able to get everything sorted out for you :)
1537828560
Rasta
Permalink for 6829018 Quote
Yes I do actually. I try and delete them but htey always come back
1537887027
Drespar
Roll20 Team
Permalink for 6830745 Quote
Thank you for confirming that. Both the blank sheet issue and the addon inclusion issues should be resolved now-- can you confirm that for me?
1537909018
Rasta
Permalink for 6831709 Quote
Everything works thank you for your time