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unable to change profile picture, JSON syntax error

Hi Roll20 Support/Community, I am getting the same failure in Edge, Firefox, and Chrome browsers. I cleared by cache, disabled my anti-virus, and removed any extensions. I get the following error when viewing the Chrome developer tools debug console. Seems like a bug on your side. Also, I can't upload any image to this either, maybe the same error. VM104:1 Uncaught SyntaxError: Unexpected token o in JSON at position 0 &nbsp; &nbsp; at JSON.parse (&lt;anonymous&gt;) &nbsp; &nbsp; at HTMLDivElement.&lt;anonymous&gt; (browse.js?1530046280:610) &nbsp; &nbsp; at HTMLDivElement.dispatch (v2.js?1537287099:25) &nbsp; &nbsp; at HTMLDivElement.g.handle (v2.js?1537287099:25) &nbsp; &nbsp; at Object.trigger (v2.js?1537287099:26) &nbsp; &nbsp; at HTMLDivElement.&lt;anonymous&gt; (v2.js?1537287099:26) &nbsp; &nbsp; at Function.each (v2.js?1537287099:24) &nbsp; &nbsp; at t.fn.init.each (v2.js?1537287099:24) &nbsp; &nbsp; at t.fn.init.trigger (v2.js?1537287099:26) &nbsp; &nbsp; at Object.success (v2.js?1537287099:129) POST <a href="https://app.roll20.net/account/update_avatar/732" rel="nofollow">https://app.roll20.net/account/update_avatar/732</a> 503 Thanks, Leon
1537996292
Gen Kitty
Forum Champion
Devs have been pinged, a Dev will be by to poke at this :)
Hi Leon, Could you provide some specs on the image types you are attempting to upload? Additionally, if you create a new test account, can you succeed in uploading there?
52kb JPG file for example. I can try using a test account, but I've had my current account for many years.
Do you have a recommended approach to opening a "test account"? I only have a single email address, which is bound to my current account. When I tried to make a new account, it says my email is already in use.
Typically, you can create an email alias by adding a period, for instanceL <a href="mailto:thisisanemail@emailprovider.com" rel="nofollow">thisisanemail@emailprovider.com</a> <a href="mailto:this.isanemail@emailprovider.com" rel="nofollow">this.isanemail@emailprovider.com</a> As a forward warning, I would recommend now opting into any newsletters on the test account so you don't end up receiving potentially unwanted emails from the test account.. Leon said: Do you have a recommended approach to opening a "test account"? I only have a single email address, which is bound to my current account. When I tried to make a new account, it says my email is already in use.
1538150071
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Just to chime in, if you are using Gmail, you can also add a + sign after your user name to create an alias account. For example, if your email address is <a href="mailto:TonyStark@gmail.com" rel="nofollow">TonyStark@gmail.com</a>, you can use <a href="mailto:TonyStark+roll20@gmail.com" rel="nofollow">TonyStark+roll20@gmail.com</a>. This is useful to keep straight which address you are using and why.