Can't Kick old players

I'm a GM of a game that has a lot of old players from several games ago. Ones that never played or joined, and I have not been able to kick them. I tried using chrome, firefox and explorer thinking it might have been the browser? But that didn't work It's kinda annoying because there's 44 'players' in there but I think only half the people actually show up

Hi Garrett M. Not sure off the top of my head what the problem might be. I've rarely needed to kick anyone. The GM certainly should be able to kick a player. Could you please carefully work through these steps of our guide to  Solving Technical Issues ? If you get as far as step four, try to capture the console log right after you have tried and been unable to execute a kick. Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Thank you!

Only the creator of the game can kick players. If you are a co-GM then you will need to contact the creator of the game. If you are the creator then the option should pop up when you hover over their avatar. If this is not happening then follow what keithcurtis says to do.

Pat S. said: Only the creator of the game can kick players. If you are a co-GM then you will need to contact the creator of the game. If you are the creator then the option should pop up when you hover over their avatar. If this is not happening then follow what keithcurtis says to do. I just verified that a promoted GM does get the menu option, but it doesn't actually work.  I imagine that's where the confusion is coming from.

Thank you. If the option shows up, and promoted GM's don't actually have the ability to use it, i think it's that needs to be removed or fixed, but thank you for the help

Garrett M. said: Thank you. If the option shows up, and promoted GM's don't actually have the ability to use it, i think it's that needs to be removed or fixed, but thank you for the help Agreed.  I sent this to the devs when I verified the behavior, hopefully it will get sorted out in a future update.