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Error message with rolls while using the app and browser

1538850251

Edited 1538850633
Dan
Plus
Hey gang. I looked around and couldn't find anything on this. Apologies in advance if I missed something, but I'm a bit confused. I'd like to use the app on my tablet for my character sheet and roll using it, while using a browser on my computer for voice and map and whatnot. But whenever I roll from the app, in the browser chat the roll appears but then a few seconds later the message-  (player name) " attempted to make  8  rolls, but the results were never received."  follows. The number of rolls in the error message doesn't always seem to correspond to what I actually rolled, ie doing one roll for a saving throw it might say "...attempted to make 2...". The rolls appear in the browser chat just fine, and on the app chat that message does not appear. Everything else seems to sync nicely while using the app and a web browser, except for that error message. We're playing the standard 5E character sheets. Any ideas? Thanks :) (edit for clarification- I'm rolling from my character sheet in the app when the error appears. If I do a basic roll from the chat in the app, the error message does not appear in the browser game.)
1538857046
Gen Kitty
Forum Champion
Devs have been pinged, one will be by to poke at this. :)
Hi Dan, This is certainly an odd error. A few questions for you for clarification: Does this error show up within the App as well? You mentioned the error message shows in the browser chat, is it the same problem on both? Does this happen in multiple games or with different sheets as well? Additionally, what is the name of the game you are running into this issue on? Thank you!
1539135609

Edited 1539135684
Dan
Plus
Thanks for your reply :) The error message does not show up in the App chat, only in the browser chat. To help clarify I've uploaded a roll I made using the character sheet with the app, and took some screen shots. The first is my browser, then my app, then the browser of another player -&nbsp; <a href="https://imgur.com/a/whXiObi" rel="nofollow">https://imgur.com/a/whXiObi</a> The games I've played are using basic 5E sheets. I've tested in them and get the same error message in browser. The game that I took the screen shots from is "Legends of Ishmeria". I'm using a Galaxy Tab E with the latest version of the app. Thanks for you time, any other information that would be helpful please let me know :)
Thank you for all of that info! Looking at the pictures, it seems that the rolls still appear to go through with the error following afterwards on the non-app versions. Is this correct? If so, if you hover your mouse over the rolls that have an error afterwards do you see the small quantum roll symbol next to the roll? You can see the symbol I am referring to here:&nbsp;<a href="https://app.roll20.net/home/quantum" rel="nofollow">https://app.roll20.net/home/quantum</a>
Yes, that is correct. Okay, I went and tested and yes, the small quantum symbol does appear next to the rolls that produce the error message. I'm not sure I've ever made note of that symbol, but just checking it appears next to all rolls, both made from the app that produce the error, and rolls from the browser that do not have the error message. Thanks!
Gotcha! Then that means that your rolls are still making it through the Quantum Roll server :) I have submitted a ticket for this issue to the devs so they can investigate further why this error keeps cropping up. Thank you again for all of the information provided!