Image Upload failing - no activity

Browser: Firefox 62.0.3 (64 bit).. Tracking option allow for Roll20 on Firefox. OS: Windows 10 Browser plugin - Ad-Block - disabled - Roll20 is whitelisted for activity. Issue: When uploading an image file, either in JPG or PNG format, the upload process appears to be completely stalled.  No sign of upload activity (no status bar).  Files being uploaded are 1.1Mb in size (Roll 20 account is a Pro account).  Average wait time before killing the Firefox session is five minutes. If the session is disabled and then restarted fresh, Roll20 indicates that a file of the appropriate size was loaded but the thumbnail does not resolve.  The image cannot be accessed or used in any way. This error was verified on a second machine using identical browser options and plugins (laptop with Windows 10 Pro). During the upload process in both cases, a warning message indicating that the internet connection had been lost was received.

Hi Blake M., I'm sorry to hear that you're having issues with the site. Usually image uploads into games go pretty smoothly. I'll monitor this thread, and if the steps below don't help, I'll escalate this. Could you please carefully work through these steps of our guide to  Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Thank you!

I've been having the same issues and followed the steps that brought me here, please help. This is my computer info recommended by step 4

Try toggling Recent Uploads. I am finding that the filter that shows only uploads that haven't yet been assigned to a folder isn't working (it's as you describe) but when I toggle that off I am able to see all uploads and the ones I just uploaded do appear in that list.

Go ahead and try Deron D's advice, but it sounds like your problem is that the image just plain isn't uploading. That Step 4 I posted above has the steps for capturing an Activity Log (different from the System report). It should help a dev to better understand what is going on with your game.

So I just tried uploading a screenshot of my own command log to this thread as I'm experiencing the same bug (didn't want to make a new thread for the same bug), and it also didn't upload. I'm not particularly code-savvy, but out of curiosity I opened the log on this page to see what the issue was and it was producing a similar error as it produced when I attempted to upload an image into my game. It was a 403 Forbidden error. Hopefully that helps.

I have the same issue, in my case after the upload got stuck, in "recent uploads" I have found my image (4mb) but only in low resolution so I can't resize it to fit the grid. A screenshot: <a href="https://clip2net.com/s/3XruiDO" rel="nofollow">https://clip2net.com/s/3XruiDO</a> My console <a href="https://pastebin.com/Zi0kCK21" rel="nofollow">https://pastebin.com/Zi0kCK21</a> Win 7 x64 - Mozilla v62 - Flash v31.01

Thanks for the Console Log, Mike V. I have escalated this to the devs.

Thanks for the information Keith.&nbsp; Working on recreating the error to get the console log.

I've tried with other browsers with no issue at all so the problem is Mozilla itself.

I'm having a similar issue with uploading my new profile image for my marketplace creator page. It just seems stuck on loading. My image meets the requirments and I use chrome. It's only been a recent issue. Also, when I tried dragging and dropping sharks from the Compendium, it wouldn't work until I refreshed the page. I tried loading a screenshot here and it just was stuck on the spinning uploading icon.&nbsp;

Okay, update: I was able to load the new profile image, so that part of the issue is resolved.&nbsp;

All right, we have 4-5 people on this thread now, all with similar but different problems. I urge you all to follow the troubleshooting steps posted above, particularly grabbing that log if none of them solve your problem. It really helps the dev team (whom I have alerted) to help you.

I am having the same issue, tested with three browsers, all OSX. Create a new handout, attempt to load an image, tested dropping and "upload" button, same behavior. This will work after three or four tries. This is from the Chrome Developer console: A failed attempt: app.js:346 289 09:57:57.000 app.roll20.net/:1 Failed to decode downloaded font: <a href="http://imgsrv.roll20.net/?src=nofile.io/g/sRL1ki7fuPGg6UX2KnzKg7TqDy2DYOH5adVDYhgx54JCTsbxwGh14ZmeDjz5e9SN/CCNearMythLegendsW00-Rg.ttf/" rel="nofollow">http://imgsrv.roll20.net/?src=nofile.io/g/sRL1ki7fuPGg6UX2KnzKg7TqDy2DYOH5adVDYhgx54JCTsbxwGh14ZmeDjz5e9SN/CCNearMythLegendsW00-Rg.ttf/</a> 09:57:57.000 app.roll20.net/:1 OTS parsing error: invalid version tag 09:57:57.055 app.js:363 window resize 09:57:57.085 app.js:345 Final set zoom! 09:57:57.117 app.js:344 UPDATE GL SIZE! 09:57:57.117 app.js:345 Final set zoom! 09:58:10.974 app.js?1540309130:353 Heard edit! 09:58:11.122 app.js?1540309130:346 289 09:58:17.163 app.js?1540309130:353 DROP ON FILE UPLOAD 09:58:17.165 app.js?1540309130:353 godbound_deluxe_56-54.pdf 09:58:19.240 app.js?1540309130:353 49 09:58:19.340 app.js?1540309130:353 59 09:58:19.641 app.js?1540309130:353 65 09:58:19.741 app.js?1540309130:353 70 09:58:19.943 app.js?1540309130:353 75 09:58:20.043 app.js?1540309130:353 92 09:58:20.143 app.js?1540309130:353 100 09:58:20.564 VM652:1 Uncaught SyntaxError: Unexpected end of JSON input &nbsp; &nbsp; at JSON.parse (&lt;anonymous&gt;) &nbsp; &nbsp; at XMLHttpRequest.t.onload (app.js?1540309130:353) t.onload @ app.js?1540309130:353 load (async) f @ app.js?1540309130:353 Continue @ app.js?1540309130:353 props.click @ jquery-ui.1.9.0.custom.min.js?1530038270:8646 dispatch @ jquery-1.9.1.js:3074 elemData.handle @ jquery-1.9.1.js:2750 And a good attempt: 09:58:38.754 app.js?1540309130:353 Heard edit! 09:58:38.983 app.js?1540309130:346 289 09:58:44.114 app.js?1540309130:353 DROP ON FILE UPLOAD 09:58:44.115 app.js?1540309130:353 godbound_deluxe_56-54.pdf 09:58:45.491 app.js?1540309130:353 49 09:58:45.591 app.js?1540309130:353 65 09:58:45.993 app.js?1540309130:353 75 09:58:46.094 app.js?1540309130:353 86 09:58:46.195 app.js?1540309130:353 100 09:58:52.364 app.js?1540309130:353 upload complete triggered 09:58:52.464 app.js?1540309130:347 Do refresh link cache! 09:58:52.664 app.js?1540309130:359 Refresh Journal List! 09:58:52.701 app.js?1540309130:359 Search took 37ms

Jude O. said: I am having the same issue, tested with three browsers, all OSX. Create a new handout, attempt to load an image, tested dropping and "upload" button, same behavior. This will work after three or four tries. This is from the Chrome Developer console: A failed attempt: app.js:346 289 09:57:57.000 app.roll20.net/:1 Failed to decode downloaded font: <a href="http://imgsrv.roll20.net/?src=nofile.io/g/sRL1ki7fuPGg6UX2KnzKg7TqDy2DYOH5adVDYhgx54JCTsbxwGh14ZmeDjz5e9SN/CCNearMythLegendsW00-Rg.ttf/" rel="nofollow">http://imgsrv.roll20.net/?src=nofile.io/g/sRL1ki7fuPGg6UX2KnzKg7TqDy2DYOH5adVDYhgx54JCTsbxwGh14ZmeDjz5e9SN/CCNearMythLegendsW00-Rg.ttf/</a> ... Looks like a ttf file... I would try converting your image to a png or jpg then try uploading to roll20.