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Where's the help hotline? Campaign Wiped, completely!

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Where's the help hotline? Campaign Wiped, completely!
1361332081
Chris L.
Permalink for 69106 Quote
Was working on the campaign. Deleted a few pictures, added some characters, etc. Lost internet connection, reloaded, and nothing. Blank screen. No information, no maps, nothing. Had a player log in and he too saw nothing. Please help. we don't want this deleted.
1361333453
Gauss
Forum Champion
Permalink for 69118 Quote
Was there a red box in the top left corner while you were working on the campaign?  The way our system works is that as you work on building your campaign it is updated on our servers. Anything you do while you are disconnected may not get to the server.  Could you PM me a join link and I will come take a look. :) - Gauss
1361334100
Chris L.
Permalink for 69125 Quote
Gauss, I had already done a lot of work. We'd spent some time in there, so yeah, I know no changes would have been accepted. But all of the stuff previously should be, right? PM sent. Think it may have something to do with the server migration?
1361334838
Chris L.
Permalink for 69135 Quote
Campaign name is Nentir Vale: I'm Gonna Punch It Thanks Gauss!
1361334863
Gauss
Forum Champion
Permalink for 69136 Quote
NP Chris, I am posting the bug report now.  - Gauss
1361369284
Riley D.
Roll20 Team
Permalink for 69278 Quote
Chris I'm going to reply via email to you. For anyone else watching this thread, none of the data has been lost, but this campaign was exteremely large (like 100x the size of a typical Roll20 campaign), so it's going to require some special handling to get it moved to our new shards.
1361386038
Ty M.
Permalink for 69409 Quote
Wow. Makes me want to see it.  You should make a copy for the dev server in order to test against. 
1361678364
Chris L.
Permalink for 72440 Quote
Hahaha, I assure you it wasn't large because I did epic building. Apparently some picture data was getting stuck in the GM Notes section of the tokens. No idea how or why. It's currently running considerably faster. Gauss and Riley were all over this. Got it fixed days ago. Thanks guys. 
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