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Player unable to log out of game

I have a player in my game that has completely shutdown their computer and they are still logged in. How do I fix? They are the only one with this problem out of 10 people. I am the Albert Einstein Photo the Player with the issue is the second photo.
Forum Champion
API Scripter
This can sometimes happen. Next time they really log in, have them go to their settings tab and and press the logout button, rather than just close their browser window.
They just did it and they are still logged in.
Forum Champion
API Scripter
Hi Jacob, I'll see if I can get a dev to give some better guidance.
CeeJay B.
Roll20 Team
Hey Jacob, A fix should be in place now. Can you confirm for us if it worked on your end?
Yes it has been fixed! Sorry for the late response!