Purchased marketplace item to use as described. Cannot be downloaded to use as described?

I just bought the following marketplace item&nbsp; <a href="https://marketplace.roll20.net/browse/set/2946/isometric-dungeon-designer" rel="nofollow">https://marketplace.roll20.net/browse/set/2946/isometric-dungeon-designer</a> The description says "With the Isometric Dungeon Designer, you can create a myriad of fantasy, isometric dungeons for the needs of your party and gaming group. Sprawling multi-floor dungeons, massive boss battle arenas, or a dark fortress littered with ruins and the undead. Load the pieces into your favorite image-editing tool with robust layer support (I recommend photoshop) , and start building. " I bought this with the intent of using it in a image editing program per the description but once I bout it a link appeared at the bottom that says " Can only be used with Roll20; cannot be downloaded. " This is a bit of a mislabel. Can I please get the download or a refund? It's useless to me if I cant use it outside of roll 20 to make better maps.

There's even a link to a video referenced as a tutorial where he's actually using the item IN photoshop...

It says download complete set for me.

If you really want to use Photoshop, there is a note below the video link that says: Marketplace Page said: (Please contact Roll20 Support or me with proof of purchase if you're looking for the source PSD files.)..

That contact line also appears on the Marketplace page, but source PSDs are different from downloading pngs from the set. I could escalate this if you like to see if someone from the team can answer your question, but honestly, you would have better results probably from emailing them directly at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>. Explain the situation, note that the description indicates they are downloadable (they show as downloadable on my end for instance), and see how your situation can best be resolved. Let me know how you'd like to proceed.

Looks like they fixed it. The " Can only be used with Roll20; cannot be downloaded. " is gone and there is a download button now. Thanks!

Excellent!