Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
This post has been closed. You can still view previous posts, but you can't post any new replies.

All character sheets in a folder have disappeared

Hello! I'm currently part of a game ("Gavaria" on my account), and one of our folders (the "Characters" folder) is suddenly missing all of our sheets, although the folder itself is still present. As far as we know, nobody has actually deleted them (although if there is actually a record that they were deleted, then that would be good to know, since we haven't 100% ruled out malicious activity). This is seen by all GMs and players in the game, not just me. Looking in the Chrome console, I'm seeing lots of Firebase errors. I've pasted the whole log here,&nbsp; <a href="https://pastebin.com/T91Xu111" rel="nofollow">https://pastebin.com/T91Xu111</a> . Here is a picture of (what I think is) the offending errors, slightly more readable:&nbsp; This error repeats many times, but finitely (probably in the order of 20-30 times)? Basically, I was wondering if a) this is a bug, or b) there's actually log of someone deleting all these sheets. Just let me know if you need any more information. Thank you!
Actually, update: the Firebase errors appear to be inconsistently reproducible and the issue occurs even without those errors appearing, so disregard those logs from earlier. Here's a smaller condensed set of logs:&nbsp; <a href="https://pastebin.com/WXq4GWxF" rel="nofollow">https://pastebin.com/WXq4GWxF</a> . There's a couple 403 errors on&nbsp; <a href="https://app.roll20.net/editor/updatefromrt/3363824" rel="nofollow">https://app.roll20.net/editor/updatefromrt/3363824</a> and&nbsp; <a href="https://app.roll20.net/campaigns/sharelink/3363824" rel="nofollow">https://app.roll20.net/campaigns/sharelink/3363824</a>, &nbsp;dunno if that's intended or not. I would still be curious as to know if this is a bug or if someone actually did delete all of the sheets. Thanks again!
1542579891
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Thanks for the logs, Adam. I'll pass this on to the dev team and see if they can find out what happened.
Hello again! @keithcurtis any update on this? We're hoping to have our sheets recovered if possible, or would at least like to know if they're irrecoverably gone so that we know to start working on recreation efforts. Thanks!
1543865454
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Adam, Sorry about the lack of response. It is possible that I posted the report during a crisis of some sort (there have been several lately beyond our control), and it got missed. Again, apologies and I'll do my best to expedite this.
Hi Adam, Our sincerest apologies about the long delay here! I have asked the dev team to have a look to see if there is any corruption we can undo. Thank you so much for your patience!
Thanks for taking a look! Just lemme know if/when any progress gets made
Hi again Adam, Unfortunately we are unable to resolve this issue for you. I have sent a private message explaining the situation a bit more. Thank you so much for your patience!