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Subscription - Can't downgrade from annual to monthly

My subscription is on the verge of auto-renewing for a year, but I want to change it to monthly for now. When I try to do this, it displays an error: (Status 400) This customer has no attached payment source It also shows very clearly that it's attached to my PayPal account and will be auto-renewing shortly. I can go to paypal and remove the payment authorization, but I'd rather use the options already in the account management screen to do things like managing my account.
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Stephanie B.
Forum Champion
Sheet Author
Hi Jason, For your privacy and safety, please contact Roll20 directly by sending an email to&nbsp; <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> &nbsp;for issues such as this. As this will be resolved through email, this thread will be closed.