Maps Gone / Unaccessable

My campaign's map pages are either solid grey boxes or completely missing, and are inaccessible. I've tried several different browsers and two operating systems, and the problem persists for both me and my players. I've gone through the usual steps of troubleshooting and nothing's worked so far. The strange thing is that my other games seem to be working fine (though I'm afraid to tinker with them in case they crash as well). I started a fresh blank campaign and it broken in the same way after the first reload. Here's the log: Consider using 'dppx' units instead of 'dpi', as in CSS 'dpi' means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual 'dpi' of a screen. In media query expression: only screen and (-webkit-min-device-pixel-ratio: 2), not all, not all, not all, only screen and (min-resolution: 192dpi), only screen and (min-resolution: 2dppx) 70 app.js?1393254376:21 TOUCH SUPPORTED: false app.js?1393254376:22 USING WEBGL ACCELERATION... app.js?1393254376:22 Switch mode to select app.js?1393254376:17 Initializing new dice engine with ranomness... app.js?1393254376:31 Using random entropy app.js?1393254376:31 window resize app.js?1393254376:33 UPDATE GL SIZE! app.js?1393254376:22 tuts loaded tutorial_tips.js:7 Final page load. app.js?1393254376:27 Scan for new plays! app.js?1393254376:27 Auth'ed. app.js?1393254376:27 Go post auth! app.js?1393254376:27 34Scan for new plays! app.js?1393254376:27 The page at ' <a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a> ' was loaded over HTTPS, but displayed insecure content from ' <a href="http://api.soundcloud.com/tracks/91387618/stream?client_id=bbee575fe431e873910d2a874e013989" rel="nofollow">http://api.soundcloud.com/tracks/91387618/stream?client_id=bbee575fe431e873910d2a874e013989</a> ': this content should also be loaded over HTTPS. app.roll20.net/:1 initial setup app.js?1393254376:27 Got players value... app.js?1393254376:27 joining game... app.js?1393254376:27 Player -JHIg4Nndb_sMFqj78eM is offline... app.js?1393254376:26 Deferred finish joining... app.js?1393254376:27 Firebase Online app.js?1393254376:21 refershing page listings! app.js?1393254376:29 The page at ' <a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a> ' was loaded over HTTPS, but displayed insecure content from ' <a href="http://soundcloud.vo.llnwd.net/SQ1JQFQJM4uq.128.mp3?AWSAccessKeyId=AKIAJ4IA…cxbQ4abeQI%2B5fytBPsgw0%3D&e=1394309659&h=a96f954c7b08b445a5cd8e89ea20d2fb" rel="nofollow">http://soundcloud.vo.llnwd.net/SQ1JQFQJM4uq.128.mp3?AWSAccessKeyId=AKIAJ4IA…cxbQ4abeQI%2B5fytBPsgw0%3D&e=1394309659&h=a96f954c7b08b445a5cd8e89ea20d2fb</a> ': this content should also be loaded over HTTPS. app.roll20.net/:1 3Full load page! app.js?1393254376:25 We have 40 pages app.js?1393254376:27 handle page changes app.js?1393254376:27 false app.js?1393254376:27 event.returnValue is deprecated. Please use the standard event.preventDefault() instead. Do refresh link cache! app.js?1393254376:24 refershing page listings! app.js?1393254376:29 init active page! app.js?1393254376:27 activate page! app.js?1393254376:25 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1393254376:25 Search took 13ms app.js?1393254376:32 Uncaught TypeError: Cannot read property '0' of undefined app.js?1393254376:21 Failed to load resource: the server responded with a status of 403 (Forbidden) <a href="https://s3.amazonaws.com/files.d20.io/images/1413135/Ar2xZV-QzmsJaBkJqWIfzQ/med.jpeg?1373415518" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1413135/Ar2xZV-QzmsJaBkJqWIfzQ/med.jpeg?1373415518</a> Failed to load resource: the server responded with a status of 403 (Forbidden) <a href="https://s3.amazonaws.com/files.d20.io/images/1413141/DyCcBJ8NNF7UqVRa_8EDqg/med.jpeg?1373415602" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1413141/DyCcBJ8NNF7UqVRa_8EDqg/med.jpeg?1373415602</a> Failed to load resource: the server responded with a status of 403 (Forbidden) <a href="https://s3.amazonaws.com/files.d20.io/images/1560477/6URh_iLywIkCymmKDreyBQ/med.png?1375480279" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1560477/6URh_iLywIkCymmKDreyBQ/med.png?1375480279</a> Failed to load resource: the server responded with a status of 403 (Forbidden) <a href="https://s3.amazonaws.com/files.d20.io/images/1558547/F64kRu5BNTs40BZAKsnm_A/med.jpeg?1375448777" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1558547/F64kRu5BNTs40BZAKsnm_A/med.jpeg?1375448777</a> 2attr view! app.js?1393254376:28 Failed to load resource: the server responded with a status of 403 (Forbidden) <a href="https://s3.amazonaws.com/files.d20.io/images/1413160/sRaryi1ezl4kVaQSk9nB-A/med.jpeg?1373415898" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1413160/sRaryi1ezl4kVaQSk9nB-A/med.jpeg?1373415898</a> 3attr view! app.js?1393254376:28 Failed to load resource: the server responded with a status of 403 (Forbidden) <a href="https://s3.amazonaws.com/files.d20.io/images/1559666/NwxadFaNKAu9GITI_lopBw/thumb.jpg?1375469049" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1559666/NwxadFaNKAu9GITI_lopBw/thumb.jpg?1375469049</a> Graphics: 4 app.js?1393254376:25 Paths: 0 app.js?1393254376:25 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1382117/ANjslk-ymXZoqyV7zJVnpg/med.png?13728982875" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1382117/ANjslk-ymXZoqyV7zJVnpg/med.png?13728982875</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/1382117/ANjslk-ymXZoqyV7zJVnpg/max.png?13728982875" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1382117/ANjslk-ymXZoqyV7zJVnpg/max.png?13728982875</a> app.js?1393254376:24 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1382184/tuHBBrEGwz4orL_2v65i_w/med.png?13728989085" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1382184/tuHBBrEGwz4orL_2v65i_w/med.png?13728989085</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/1382184/tuHBBrEGwz4orL_2v65i_w/max.png?13728989085" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1382184/tuHBBrEGwz4orL_2v65i_w/max.png?13728989085</a> app.js?1393254376:24 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1382262/RYTMJAwcUryJwU2rXzyQeA/med.png?13728994765" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1382262/RYTMJAwcUryJwU2rXzyQeA/med.png?13728994765</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/1382262/RYTMJAwcUryJwU2rXzyQeA/max.png?13728994765" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1382262/RYTMJAwcUryJwU2rXzyQeA/max.png?13728994765</a> app.js?1393254376:24 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1382248/tMR9ocutlQ9OUOyNYW37UA/med.png?13728992795" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1382248/tMR9ocutlQ9OUOyNYW37UA/med.png?13728992795</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/1382248/tMR9ocutlQ9OUOyNYW37UA/max.png?13728992795" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1382248/tMR9ocutlQ9OUOyNYW37UA/max.png?13728992795</a> app.js?1393254376:24 refershing page listings! app.js?1393254376:29 Reorder by ZORDER app.js?1393254376:25 4setting src app.js?1393254376:24 Cols: 2 Rows: 2 app.js?1393254376:21 Took 10ms to generate cache. app.js?1393254376:21 Cols: 2 Rows: 2 app.js?1393254376:21 Took 6ms to generate cache. app.js?1393254376:21 Cols: 2 Rows: 2 app.js?1393254376:21 Took 4ms to generate cache. app.js?1393254376:21 Cols: 2 Rows: 2 app.js?1393254376:21 Took 3ms to generate cache. app.js?1393254376:21 Reorder by ZORDER app.js?1393254376:25 Failed to load resource: the server responded with a status of 403 (Forbidden) <a href="https://s3.amazonaws.com/files.d20.io/images/1559666/NwxadFaNKAu9GITI_lopBw/thumb.jpg?1375469049" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1559666/NwxadFaNKAu9GITI_lopBw/thumb.jpg?1375469049</a> window resize app.js?1393254376:33 UPDATE GL SIZE!

Brenden, just to double check, did you disable all of your browser's extensions? Even if you think they wouldn't be interfering, it's best to go in and disable everything anyway just to rule it out as a possible cause.

Yes, all disabled. Still nothing.

Got another question, Brenden: For the campaigns where nothing is showing, can your players view the images?

Sarah: My players are unable to see any of the maps beyond a white/grey box, same as me. Riley: I have deleted some character art recently, but nothing involved in the maps in question.

Currently titled "Broken".

I've had a breakthrough in my testing. Whenever I move onto or start the session on a map with Hex (V) grid, the map breaks, and any other maps I load break as well, regardless of grid. If I start the session on a square-grid or Hex (H), though, it works fine. I can fortunately work around that for my game, but I hope it can give you some idea of where to start for fixing it. Thanks for all your help guys and gals. I love this site. Keep up the great work!

I am having the same issue except it is when I set any to Hex (H). In my Campaign Serenity Lost. Consider using 'dppx' units instead of 'dpi', as in CSS 'dpi' means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual 'dpi' of a screen. In media query expression: only screen and (-webkit-min-device-pixel-ratio: 2), not all, not all, not all, only screen and (min-resolution: 192dpi), only screen and (min-resolution: 2dppx) TB.setLogLevel(5) TB.min.js:32 TB.setLogLevel(5) TB.min.js:32 OpenTok JavaScript library v2.0.18.1 TB.min.js:32 Release notes: <a href="http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html" rel="nofollow">http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html</a> TB.min.js:32 Known issues: <a href="http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html#knownIssues" rel="nofollow">http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html#knownIssues</a> TB.min.js:32 TB.setLogLevel(5) TB.min.js:32 70 app.js?1393254376:21 TOUCH SUPPORTED: false app.js?1393254376:22 USING WEBGL ACCELERATION... app.js?1393254376:22 Switch mode to select app.js?1393254376:17 Initializing new dice engine with ranomness... app.js?1393254376:31 Using random entropy app.js?1393254376:31 window resize app.js?1393254376:33 UPDATE GL SIZE! app.js?1393254376:22 tuts loaded tutorial_tips.js:7 event.returnValue is deprecated. Please use the standard event.preventDefault() instead. Final page load. app.js?1393254376:27 Scan for new plays! app.js?1393254376:27 Auth'ed. app.js?1393254376:27 Go post auth! app.js?1393254376:27 initial setup app.js?1393254376:27 Got players value... app.js?1393254376:27 joining game... app.js?1393254376:27 2Full load page! app.js?1393254376:25 We have 2 pages app.js?1393254376:27 Player -JIHfYLsAsI9K28ajkkZ is offline... app.js?1393254376:26 THREE.WebGLRenderer 49 app.js?1393254376:10 2WebGL: INVALID_OPERATION: getAttribLocation: program not linked app.roll20.net/:1 8WebGL: INVALID_OPERATION: getUniformLocation: program not linked app.roll20.net/:1 Player -JIHo4Dq4mxwHe8rtmV1 is offline... app.js?1393254376:26 Deferred finish joining... app.js?1393254376:27 Firebase Online app.js?1393254376:21 handle page changes app.js?1393254376:27 false app.js?1393254376:27 Cols: 2 Rows: 2 app.js?1393254376:21 Took 32ms to generate cache. app.js?1393254376:21 refershing page listings! app.js?1393254376:29 Do refresh link cache! app.js?1393254376:24 Reorder by ZORDER app.js?1393254376:25 Search took 5ms app.js?1393254376:32 init active page! app.js?1393254376:27 activate page! app.js?1393254376:25 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1393254376:25 Graphics: 0 app.js?1393254376:25 Paths: 0 app.js?1393254376:25 Reorder by ZORDER app.js?1393254376:25 refershing page listings! app.js?1393254376:29 initiatlizing video chat app.js?1393254376:32 Connecting to WebRTC app.js?1393254376:32 autograv app.js?1393254376:33 Connected to session app.js?1393254376:32 3autograv app.js?1393254376:33 init active page! app.js?1393254376:27 activate page! app.js?1393254376:25 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1393254376:25 Graphics: 1 app.js?1393254376:25 Paths: 0 app.js?1393254376:25 Reorder by ZORDER app.js?1393254376:25 refershing page listings! app.js?1393254376:29 activate page! app.js?1393254376:25 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1393254376:25 Do top/left snapping app.js?1393254376:22 Update changed! app.js?1393254376:22 2autograv app.js?1393254376:33 init active page! app.js?1393254376:27 Uncaught TypeError: Cannot read property '0' of undefined app.js?1393254376:21 refershing page listings! app.js?1393254376:29 autograv app.js?1393254376:33 Do top/left snapping app.js?1393254376:22 Update changed! app.js?1393254376:22 window resize app.js?1393254376:33 UPDATE GL SIZE! app.js?1393254376:22 window resize app.js?1393254376:33 UPDATE GL SIZE! app.js?1393254376:22

Brenden , on the page(s) with a hex grid what is the page size? Chad, same question. It is a known issue that large pages using hex grids can cause the browser to hang or not process things properly. If I remember correctly Hex (V) takes more resources than Hex (H).

35 by 35 .5 unit size

Changed it to 10 by 10 with 1 unit size reloaded and still nothing.

Tried it on 3 different computers and it is the same on all.

Even the tokens are not showing up so no images are showing up on the hex map.

Chad , it appears this is the result of you setting the hex grid's color to "transparent". If you want the grid invisible please set the Opacity slider to minimum. I have reported the bug to the Devs.

Seems to have worked for me too, Chad. Nice catch!