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Odd Discord Issue

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Afternoon folks,  I am sending a shout out to the community for any thoughts on a discord issue. I have one player in my game that none of us can hear 90% of the time, yet a single player hears him loud and clear. If he minimizes the screen we can hear him but it's broken and sounding like a lag issue. I am wondering if this can be some type of windows administrator issue or something on his system and as I cannot see his PC I am not sure what to tell him. Any thoughts would be appreciated. 
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Gen Kitty
Forum Champion
From the Roll20 Community Code of Conduct : The Roll20 Forums exist to discuss topics directly related to the use of the Roll20 program. Anything that more fittingly could be discussed on another website SHOULD be discussed there. Here are some good places to discuss this topic: /r/discordapp