My group started using roll20 about a year ago and have enjoyed many of its features. The web browser format has deffinately made our D&D possible after we all moved away from each other. I have looked at other options and fantasy ground seems to be the next best. However they have an outdated UI and it's a software that without jumping through hoops it doesn't work for my group in connectivity. Thus again the web browser feature of roll20 is superb. We have a shared pro account with books on roll20 so we can take turns dming easily enough. However there are stacking issues that are making me question my loyalty to the platform of roll20. And I am expressing my personal opinions in hopes that it may help make Roll20 aware and can keep my business. Current issues I have is not having access to quite a bit of content. For D&D 5e not having the DMG, Xanathars and to a lesser extent sword coast, and no current starfinder support besides the character sheet but I understand its all in back log. Nor any of the books for wrath and glory.l whichbi have no idea if there is an agreement on that one. Roll20 can be easily making more money right now if the character mancer was on the back burner and the actual content people want to buy was available. This is like a store not getting products to sell until they have updated shelving. I can do the extra work of making sure characters are leveled properly. But I don't have the time to input hundreds of monsters and items as well as modules. I use these systems, books, and modules because I don't have the time I did in my youth to homebew everything. That's why I am in support of roll20 even charging full price for books. They have to give the companies their due and roll20 has to pay forn the work done to make it available. I understand other platforms discount their books but I don't hold that to roll20. What I do hold to roll20 is the need to get ahead of the "backlog" of products people want to buy. You guys will make far more money that way and can afford to have the software as a whole worked on as a secondary. I want to also mention any e mails I have sent and any content I have had has been positive and professional. However the problem persists. Its again a personal opinion, which is you guys need to reallocate your focus and make the products we want available.