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Copying Game not working.

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Copying Game not working.
1545509619
DillonDND
Pro
Permalink for 7061829 Quote
I have a campaign that I am trying to copy and nothing is getting copied over to the new game. I have tried it several times and nothing from the pages or journal section seems to be getting copied. Can anyone help? The game is fairly large, I don't know if that is still a problem, the most recent post I could find was from 2 years ago with this issue, was hoping it had been resolved by now.
1545510876
Pat S.
Forum Champion
Sheet Author
Permalink for 7061875 Quote
Are you checkmarking everything you want copied? If the game has lots of large maps and character sheets, it could cause problems trying to copy it.
1545513746
DillonDND
Pro
Permalink for 7061972 Quote
Of course I am applying the proper check boxes.... I have been on the site for years now, I know how it is supposed to work and wouldn't make a bug report unless I was sure there was some sort of bug.
1545514710

Edited 1545515012
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 7062022 Quote
It may be as you suspect, that your game is too large to be copied. Usually this means that the game cannot be copied at all. I haven't run into the problem of successfully copying a game but having no content transfer. Fortunately, if pages and journals are the only things being skipped, as a pro level user, the Transmogrifier can copy them for you after the fact.
1545812173

Edited 1545812212
DillonDND
Pro
Permalink for 7068719 Quote
Copying them with the transmogrifier one at a time will be incredibly tedious, not to mention the fact that everything will be unorganized and not in its proper folder.... This can't be the answer to my problem after I have spent literally years paying a pro membership.
1545813175
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 7068728 Quote
Hi Dillon, Since this will likely involve divulging personal account information, I would suggest emailing <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> (also a Pro feature) and describing to them directly the issue. Hopefully they will be able to give you a hand. Since this will be handled by email, I will go ahead and close this thread. I will file a report to the dev team to let them know to be on the lookout for your email. It might take a day or so to get a response given the holidays, but if you do not hear back in a reasonable amount of time, either open a new issue or PM me directly, and I'll do what I can to speed things up.