Hi yasmine, please contact the devs directly using <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> to protect your privacy as this in a financial/account matter. Please note that due to this time of year being a couple of major holidays in the states and across the globe generally there may be a longer than usual wait for a reply, apologies for any inconvenience. As this has been referred to email I'll go ahead and close this thread, I hope it all gets sorted asap for you.