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Can't configure a character sheet for a new player

Hello, I have a new player in a game, and was trying to set up a character sheet for him. After clicking on the Journal icon, and adding a new character, I was taken to the start screen as usual. I found his name in the drop-down menu for the "In player journals" window, but I did not see it in the "can be edited and controlled by" window. The player reported seeing only an empty pop-up box. I've never had this issue with anyone else. The strange thing is, I then sent the same player an invite into another one of my games, just to test whether the problem was with his account, or with the game. Once he accepted the invite, I had no problem with setting up a character sheet for him. The problem is, I can't transfer that sheet into the other game (because he's not a paying member). For reference, the game in which I could not set up the character sheet is this one: <a href="https://app.roll20.net/campaigns/details/3021519/lukomorye-4" rel="nofollow">https://app.roll20.net/campaigns/details/3021519/lukomorye-4</a> The player in question is: <a href="https://app.roll20.net/users/4046692/t-w" rel="nofollow">https://app.roll20.net/users/4046692/t-w</a> Hope that's enough information to figure out what went wrong. Boris Stremlin
1547102167
Pat S.
Forum Champion
Sheet Author
Have you created a different character in the first game to check if it was a glitch?
Yeah, I added multiple different characters for him - same problem every time.
Also sent him a new invite - to no avail.
Hi Boris, I had a look in the game, but I was unable to replicate the behavior. Could you provide screenshots of what it is you are seeing? I did however attempt to create a sheet and assign it to the user having the issues. Could you have a look at that and let me know if it works for you?