Can't upload images

When I go to upload an image to a game for a map will click the button that takes me to one of my folders for me to choose my image and click the one I want, but it doesn't seem to go into the game. I've also tried dropping the image but to no avail.

Hi Naomi! Please carefully work through the first three steps of our guide to Solving Technical Issues: Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeed in resolving the problem, please thoroughly work through Step 4 of our guide.&nbsp; <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>