To ensure that we rule out all potential issues, we ask that you please carefully work through all of these steps of our guide to Solving Technical Issues . If you have already done a few of these steps, we ask that you still attempt to follow them in order and then clear your cache to see if anything helps. Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!