It sounds like the CSS (the code that styles the web) isn't loading (or at least not fully). I'd recommend working through the troubleshooting steps , particularly making sure you don't have an extension installed that is interfering. I'll also note that Microsoft Edge (I'm assuming this is what you mean by Microsoft 10) is not an officially supported browser; it may work, it may not, but any issues there aren't able to be troubleshot. Step 1: Make sure to use the right browser Your browser is the software application that lets you access websites, like Roll20. While Roll20 will work in a variety of browsers, in order to maximize your playing experience and take advantage of everything that Roll20 can do, you should use the latest version of either Google Chrome or Mozilla Firefox . Due to bleeding-edge features, we are unable to support beta versions of web browsers. Step 2: Ensure that there are no extensions/addons interfering with Roll20 This is by far the most common cause of problems with Roll20 . Often, third-party addons/extensions (also known as "toolbars" or "adware") inject scripts into all the web pages that you visit. Roll20 is very sensitive to this type of interference because it has many more moving parts than a typical website. Step 3: Clear your cache Your browser automatically stores frequently-used pieces of information so that you don't have re-download them everytime you visit a website. However, sometimes errors can occur with Roll20 if a piece of information your browser has stored is too out of date. Step 4: Provide a bug report If none of the above steps resolved the issue, we may be able to help further if you provide us with information about what exactly is going on with your specific game session. You can post a new bug report in the Bug Reports section of the forums and we will aid you further.