You've done steps 1 through 3, but the Devs will need step 4 to assist you. Step 4: Provide a bug report
If none of the above steps resolved the issue, we may be able to help
further if you provide us with information about what exactly is going
on with your specific game session. You can post a new bug report in the
Bug Reports section of the forums and we will aid you further.
The things we need with every bug report are:
A detailed description of the issue. The more information you can give us, the better able we'll be to fix the issue promptly!
Step by step instructions on how to reproduce the issue.
Your computer's settings (A good place to find this info if you don't know it is Support Details ):
Web Browser
Browser Version
Operating System
If Javascript is enabled
Your anti-virus software
List of any browser add-ons or extensions enabled
You can optionally include screenshots by using the "Attach a File" link when submitting a post.
A Console Log from the moment you logged into the page through when you encountered the issue .
A console log is a listing of the activity that Roll20 is doing while
you play, so we can spot anything that deviates from the norm. Follow
the instructions below to open your log, then just copy and paste
everything into your bug report forum post in the Bug Reports section of the forums and we will aid you further.
In Google Chrome
Use the keyboard shortcut: Command - Option - J (Mac) or Control -Shift -J (Windows/Linux).
If that doesn't work, follow these instructions: <a href="https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console" rel="nofollow">https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console</a>
In Mozilla Firefox
Use the keyboard shortcut: Control-Shift-K (Command-Option-K on the Mac)
If that doesn't work, follow these instructions: <a href="https://developer.mozilla.org/en-US/docs/Tools/Web_Console" rel="nofollow">https://developer.mozilla.org/en-US/docs/Tools/Web_Console</a>
