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Trouble uploading animations (403/XML parsing error)

1550206752
Dylan G.
Pro
Marketplace Creator
Sheet Author
Uploading animated files causes the upload bar to hang. Reloading shows previews of the uploaded file, but it cannot be dragged to the tabletop and shows a blank preview when added to a handout. I have attempted this on both Firefox and Chrome using multiple networks with both .webm and .mp4 files. LOGS Chrome on upload:&nbsp; DROP ON FILE UPLOAD app.js?1550165007:554 uploadstarted EVENT app.js?1550165007:544 Is Video; sizeArray: (3) [Array(3), Array(3), Array(3)] app.js?1550165007:544 Reader load! app.js?1550165007:544 Uploading a size: 100x100 app.js?1550165007:544 Uploading a size: 200x200 Then it hangs. Firefox on upload: DROP ON FILE UPLOAD app.js :544:27293 uploadstarted EVENT app.js :554:16846 Is Video; sizeArray: Array (3) [ (3) [ … ] , (3) [ … ] , (3) [ … ] ] app.js :544:20709 Reader load! app.js :544:20983 Successfully compiled asm.js code (loaded from cache in 82ms) ffmpeg-worker-webm.2.js Uploading a size: 100x100 app.js :544:21238 Successfully compiled asm.js code (loaded from cache in 80ms) ffmpeg-worker-webm.2.js Uploading a size: 200x200 app.js :544:21238 XML Parsing Error: no root element found Location: <a href="https://s3.amazonaws.com/files.d20.io/images/73951882/bRLNIHA41r9sY9I_0dKWKA/sample.png?AWSAccessKeyId=AKIAIVMOBMWG4CULMUMQ&amp;Expires=1550209597&amp;Signature=%2Fw9jOW2rVMxRZll3UvyqYkmdOrI%3D" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/73951882/bRLNIHA41r9sY9I_0dKWKA/sample.png?AWSAccessKeyId=AKIAIVMOBMWG4CULMUMQ&amp;Expires=1550209597&amp;Signature=%2Fw9jOW2rVMxRZll3UvyqYkmdOrI%3D</a> Line Number 1, Column 1: sample.png :1:1 Successfully compiled asm.js code (loaded from cache in 82ms) ffmpeg-worker-webm.2.js Chrome on reload: GET <a href="https://s3.amazonaws.com/files.d20.io/images/73951307/UoOV3g7Grx945Qv2R12bJQ/thumb.webm?1550205317" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/73951307/UoOV3g7Grx945Qv2R12bJQ/thumb.webm?1550205317</a> 403 (Forbidden) Firefox on reload: HTTP load failed with status 403. Load of media resource <a href="https://s3.amazonaws.com/files.d20.io/images/73950758/7s3ZMx3YNNi7in5q3dde5A/med.webm?1550204675" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/73950758/7s3ZMx3YNNi7in5q3dde5A/med.webm?1550204675</a> failed.
Hi&nbsp;Dylan, We're sorry to hear that you are experiencing issues with this.&nbsp; I went ahead and moved your report to our&nbsp; Animations and AFoW Offical Feedback Thread . I will be closing this thread. Thank you!&nbsp;