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Contacting authors?

1550288897

Pro

how does one contact a token author? I just bought the animated portals by  Jeff Mahony   but they don't have transparency and a big white box is around them. I just wanted to let him know.

1550291865

Gen Kitty

Forum Champion

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If you email your contact request to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> (essentially what you wrote for your post), the Powers That Be will forward that on to the artist.

1550292061

Dsurion

Pro

Marketplace Creator

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I think you can send a mail to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and they may be able to get you some sort of contact form (usually I would say check the author page for a twitter account or any other way but he doesnt have a description set up). As for the problem, I think this is a known bug that happens sometime with animated assets, no idea if there is a fix for that yet.

1550295364

ArtRaven

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Hi Kefrem, I will be closing this thread as this is a question that will need to be sent via email. Thank you!

1550346652

Dean

Roll20 Team

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Just popping in one last official reply before full thread closure - it is true this is a known bug that happens for some users. If it is still happening to you, could you please submit a console log when the bug is active to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> ? The bug is still being investigated and worked on, and further information is always good. You are also always welcome to contact <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> for a refund as well if that does not work for you, but the problem is being addressed.

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Contacting authors?