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STILL can't see anything. Nothing's worked so far.

1550435984

Edited 1550436162
All I get when I log into the game is a Blank Background screen. I run on Google chrome.  This is what I see, unerringly, regardless of what I have done :  Just Blankness Here's everything I've tried so far, All with no Avail :  > Clearing my Cache  > Tweaking EVERY setting I could, One by one, In Roll20 to try and get it to work.  > Tweaking some Chrome Flags to attempt to get it to work.  > Pretty much every " Roll20 not loading" Self-help article out there.  And still I can't see anything but that Blank, staring screen. There's got to be a problem with my Account or something. because everything I've tried on my end has resulted in spectacular Failure. Don't even get me started on trying to share the Camera on occasion. 
1550440147

Edited 1550440177
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Are you the GM of the campaign? It could be a fog of war or dynamic lighting issue on the GM end if you are a player. If not, a mod should be along shortly with troubleshooting steps to try to narrow down where the error is occurring.
Even on the Title Screen, where there is no fog of war/ Dynamic lighting, I still just see.. well, that. 
1550444963

Edited 1550444981
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
There's very little you can do to troubleshoot this, since by the screenshot, you would appear to be a player. Without the GM here to answer questions, there could be any number of reasons, most likely that they have the ribbon or your individual avatar pulled to a blank page. If they have the player ribbon on a page they believe to have seeable content, have them drag your avatar (not your token, but your name box in the lower left) onto the player ribbon. It may be that they have inadvertently used the "split the party" function. Beyond that, please have your GM post here to troubleshoot this issue.
1550445001
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Can you see things in other games, or is it just this one?
Hello The Biological Machine, As keithcurtis stated, it would help to check with your DM as to what information he wants you to see and make certain everything on their end is setup correctly. If there is a problem, we ask that you get the DM to pop in here to help figure out what is going on. However, in the meantime, please try the following steps to see if they help any: Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Thank you!
To simplify, it's not just on one  Game, it's on All   Games across 2-3 GM's. The Issue doesn't persist on firefox, however : opening any Dialogue box freezes the game for , well , about 15 Seconds. I'll test the extentions some more and see if it's one of those.  The cache has been cleared as well, so we're narrowing it down quickly 
Following Full extension disabling and more tests... Still nothing
1551034321
Kraynic
Pro
Sheet Author
Still need to follow the step 4 with the console log.
Issue : Logging into any games produces This Result:&nbsp; <a href="https://gyazo.com/00307a6822b6dc5de2762c23ba28663c" rel="nofollow">https://gyazo.com/00307a6822b6dc5de2762c23ba28663c</a> Operating System : Windows 10 Browser : Chrome&nbsp; Browser Version : 73.0.3683.46 Javascript : Enabled&nbsp; Antivirus : Sophos Home&nbsp; Extentions : Better Twitch TV (always enabled ) // Ublock Origin (Disabled on site )&nbsp; Console Log( Direct Copy-Pasted because Trying to copy the Text stylization didn't work at all.. apologies if it's a mess) :&nbsp; Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-kIVZV4RnR0jMJ38Ilst1eBvHrPmsZmNRlfx+jm/9KYQ='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-W4z4mOiwkRlHZN9ZhB3StyLZj6HgkMDMbkFJOavx/+M='), or a nonce ('nonce-...') is required to enable inline execution. jquery.migrate.js:20 JQMIGRATE: Logging is active app.js?1550855484:541 70 app.js?1550855484:543 TOUCH SUPPORTED: false app.js?1550855484:543 USING WEBGL ACCELERATION... app.js?1550855484:543 WEBGL STARTUP SUCCESS app.js?1550855484:545 Custom Sheet Translation app.js?1550855484:536 select app.js?1550855484:536 Switch mode to select app.js?1550855484:556 Initializing new dice engine with randomness... app.js?1550855484:556 Using random entropy app.js?1550855484:559 Compiling sheet... app.js?1550855484:559 Found rolltemplate: simple app.js?1550855484:559 Found rolltemplate: atk app.js?1550855484:559 Found rolltemplate: dmg app.js?1550855484:559 Found rolltemplate: atkdmg app.js?1550855484:559 Found rolltemplate: desc app.js?1550855484:559 Found rolltemplate: spell app.js?1550855484:559 Found rolltemplate: traits app.js?1550855484:559 Found rolltemplate: npc app.js?1550855484:559 Found rolltemplate: npcatk app.js?1550855484:559 Found rolltemplate: npcdmg app.js?1550855484:559 Found rolltemplate: npcaction app.js?1550855484:559 Found rolltemplate: mancerroll app.js?1550855484:559 Found rolltemplate: mancerhproll app.js?1550855484:559 Found Charactermancer Repeating Section: topbar app.js?1550855484:559 Found Charactermancer Repeating Section: leveler-topbar app.js?1550855484:559 Found Charactermancer Repeating Section: row app.js?1550855484:559 Found Charactermancer Repeating Section: utilityrow app.js?1550855484:559 Found Charactermancer Repeating Section: choose app.js?1550855484:559 Found Charactermancer Repeating Section: custom-proficiency app.js?1550855484:559 Found Charactermancer Repeating Section: custom-trait app.js?1550855484:559 Found Charactermancer Repeating Section: spell-holder app.js?1550855484:559 Found Charactermancer Repeating Section: spell-item app.js?1550855484:559 Found Charactermancer Repeating Section: asi-row app.js?1550855484:559 Found Charactermancer Repeating Section: hpbylevel app.js?1550855484:559 Found Charactermancer Template: l1-welcome app.js?1550855484:559 Found Charactermancer Template: l1-race app.js?1550855484:559 Found Charactermancer Template: l1-class app.js?1550855484:559 Found Charactermancer Template: l1-abilities app.js?1550855484:559 Found Charactermancer Template: l1-background app.js?1550855484:559 Found Charactermancer Template: l1-equipment app.js?1550855484:559 Found Charactermancer Template: l1-spells app.js?1550855484:559 Found Charactermancer Template: l1-feat app.js?1550855484:559 Found Charactermancer Template: l1-bio app.js?1550855484:559 Found Charactermancer Template: l1-summary app.js?1550855484:559 Found Charactermancer Template: final app.js?1550855484:559 Found Charactermancer Template: lp-welcome app.js?1550855484:559 Found Charactermancer Template: lp-levels app.js?1550855484:559 Found Charactermancer Template: lp-choices app.js?1550855484:559 Found Charactermancer Template: lp-asi app.js?1550855484:559 Found Charactermancer Template: lp-spells app.js?1550855484:559 Found Charactermancer Template: lp-summary app.js?1550855484:559 Found Charactermancer Template: lp-spellchoice app.js?1550855484:559 Found webworker script app.js?1550855484:559 Finding sheet rolls... app.js?1550855484:559 Including compendium template css. app.js?1550855484:562 window resize app.js?1550855484:543 Final set zoom! app.js?1550855484:542 UPDATE GL SIZE! app.js?1550855484:543 Final set zoom! tutorial_tips.js:7 tuts loaded 10Mixed Content: The page at '&lt;URL&gt;' was loaded over HTTPS, but requested an insecure image '&lt;URL&gt;'. This content should also be served over HTTPS. sheetsandboxworker.js?1551035728137:682 Starting up WEB WORKER app.js?1550855484:550 Final page load. app.js?1550855484:549 Auth'ed. app.js?1550855484:549 Go post auth! app.js?1550855484:549 initial setup app.js?1550855484:547 T.i app.js?1550855484:549 Got players value... app.js?1550855484:549 joining game... app.js?1550855484:547 Player -L3qWi__f0LXclSHhpdv is offline... app.js?1550855484:547 Player -L57L1XsElKBloJuHxD5 is offline... app.js?1550855484:547 Player -L5gpUMou5E9WzU2LOmo is offline... app.js?1550855484:547 Global Volume: 65=0.42250000000000004 app.js?1550855484:547 Player -L5gpm-UK_A_UCBdeofO is offline... app.js?1550855484:547 Player -LB-pTupXuuWFI0Q5jcs is offline... app.js?1550855484:549 Deferred finish joining... app.js?1550855484:541 Firebase Online 9app.js?1550855484:546 Full load page! app.js?1550855484:549 We have 79 pages app.js?1550855484:550 Scan for new plays! app.js?1550855484:549 handle page changes app.js?1550855484:549 false app.js?1550855484:549 init active page! app.js?1550855484:546 activate page! app.js?1550855484:546 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1550855484:545 Do refresh link cache! app.js?1550855484:559 Refresh Journal List! app.js?1550855484:559 Search took 36ms app.js?1550855484:546 Graphics: 12 app.js?1550855484:546 Paths: 23 app.js?1550855484:546 Reorder by ZORDER app.js?1550855484:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/57303181/FPfBf-Wf5_XqO80BaizAhw/thumb.png?15304877795" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/57303181/FPfBf-Wf5_XqO80BaizAhw/thumb.png?15304877795</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/57303181/FPfBf-Wf5_XqO80BaizAhw/med.png?15304877795" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/57303181/FPfBf-Wf5_XqO80BaizAhw/med.png?15304877795</a> app.js?1550855484:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/64050032/nGyjIUOarYNjaZsXvTW0jw/thumb.png?15385349225" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/64050032/nGyjIUOarYNjaZsXvTW0jw/thumb.png?15385349225</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/64050032/nGyjIUOarYNjaZsXvTW0jw/med.png?15385349225" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/64050032/nGyjIUOarYNjaZsXvTW0jw/med.png?15385349225</a> app.js?1550855484:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/66867564/S82mh8L4dVari6Ws6gjpXQ/thumb.png?15420724115" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/66867564/S82mh8L4dVari6Ws6gjpXQ/thumb.png?15420724115</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/66867564/S82mh8L4dVari6Ws6gjpXQ/max.png?15420724115" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/66867564/S82mh8L4dVari6Ws6gjpXQ/max.png?15420724115</a> app.js?1550855484:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/63426383/I1y1i5zeYtORdDPRYm_cYQ/thumb.png?15377770055" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/63426383/I1y1i5zeYtORdDPRYm_cYQ/thumb.png?15377770055</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/63426383/I1y1i5zeYtORdDPRYm_cYQ/med.png?15377770055" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/63426383/I1y1i5zeYtORdDPRYm_cYQ/med.png?15377770055</a> app.js?1550855484:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/74783120/CSATNwY-K4IRhXZ9uI0ihQ/thumb.jpg?15509932225" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/74783120/CSATNwY-K4IRhXZ9uI0ihQ/thumb.jpg?15509932225</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/74783120/CSATNwY-K4IRhXZ9uI0ihQ/max.jpg?15509932225" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/74783120/CSATNwY-K4IRhXZ9uI0ihQ/max.jpg?15509932225</a> app.js?1550855484:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/74783254/GE6gfKX8aE-_xgfiPoqfkg/thumb.png?15509934065" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/74783254/GE6gfKX8aE-_xgfiPoqfkg/thumb.png?15509934065</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/74783254/GE6gfKX8aE-_xgfiPoqfkg/med.png?15509934065" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/74783254/GE6gfKX8aE-_xgfiPoqfkg/med.png?15509934065</a> app.js?1550855484:546 Reorder by ZORDER 5app.js?1550855484:546 setting src app.js?1550855484:546 Reorder by ZORDER app.js?1550855484:546 setting src app.js?1550855484:546 Reorder by ZORDER app.js?1550855484:562 window resize app.js?1550855484:543 Final set zoom! app.js?1550855484:542 UPDATE GL SIZE! app.js?1550855484:543 Final set zoom!
Hello&nbsp;The Biological Machine, I have passed this information along to the devs. We hope to have an answer for you soon.&nbsp;
Hi The Biological Machine, Thank you for all of that information! A few questions and things to try out: 1) Does this issue persist if you launch in Incognito/Private Browsing mode? 2) Does this persist if you are on a different machine? What about a different network? 3) Do your players notice this behavior at all? 4) How does your page toolbar look? Does it still display the map images or does it display a broken image? Thanks!
1. Problem Persists on Incognito 2. I can't check another Device , I have only one I have any reasonable access to&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3. Everyone else is fine. I"m not the DM for any of these.&nbsp; 4. The Toolbar is there.. but no map icons. I can use the select/draw/dice roller options freely&nbsp;
Gotcha! Could you attempt making your own game so you are the GM and let me know if this persists in that game as well?
Just did , Problem persists, Even made a few new pages to see if that might fix it.&nbsp;
this is going to sound weird, but have you tried moving the zoom slider? Ive seen my maps to blank like that with some zoom glitches but ive never seen it stay blank if I zoom in/out. Also - is your browsers updated? sounds like somewhere in your woes, an updated is needed.&nbsp;
I tried zooming when I first had the glitch occur. As for update status : Everything is Fully updated.&nbsp;
Hey The Biological Machine, I've escalated this to our Dev team and will update with more information as it becomes available! :)
1551385118
Caden
Forum Champion
Sheet Author
API Scripter
Compendium Curator
Greetings&nbsp; The Biological Machine , I have been trying to look into this for you. I have downloaded Chrome Beta 73 on a Windows 10 machine with both those extensions and was able to login to my games without trouble. In your Chrome settings do you have,&nbsp; Use hardware acceleration when available? &nbsp; turned on? Since the problem does not persist when using Firefox the issue being isolated to your Chrome browser seems the most likely culprit. Though if you have continued to have lag and/or crashing issues in Firefox then it may be installed software or the OS potentially causing the issue. Unfortunately in either case with the issue being outside of our software code base there is not much I can do to troubleshoot the it. Let me know what else you may find in your investigation. I will help in what ways I can. Thanks, Cassie
Hardware Acceleration is turned off. But I'll try tinkering with a few other settings.&nbsp;
The only thing that it could reasonably be is this Error, Which keeps popping up when I get into the page and look at the Console Log :&nbsp; app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-Vl6mx83q+ryMzc/3OiS1s7kITA3epcN7nCweY3NWiDE='), or a nonce ('nonce-...') is required to enable inline execution. Refusing an Inline script to me sounds like " We're not gonna show you what you need to see " . . .&nbsp; I just don't know what the hell the rest of it means,&nbsp;
1551451654
Caden
Forum Champion
Sheet Author
API Scripter
Compendium Curator
Greetings The Biological Machine, That script error is unfortunately a common error that comes up and I actually receive it too in my D&amp;D game. Its not the culprit in this case. You could try reseting Chrome to its default settings but that can be a hassle and there is no guarantee it will fix it. I'll see checking in to see what other clues may arise. I'd like to document this case for anyone who happens across it in the future. Thanks, Cassie
I appreciate the continued investigation into this matter . . As for now I'll just continue using Firefox for it. I managed to speed it up a bit by tweaking some things there.&nbsp;
1551713731
Caden
Forum Champion
Sheet Author
API Scripter
Compendium Curator
Sorry for the trouble. I'll keep this post in mind if I come across any potential causes or solutions in my troubleshooting. Thanks, Cassie