Cannot see nor hear GM

We cannot see or hear our GM and frequently other players. Is there a reason why the system would not support 5 people?

Yes, the in-game video/voice system is notoriously awful. Most people use a third-party system, such as Discord. However, there are steps you can take to rule out some issues that cause problems. I'm sure someone will be by soon with those, perhaps that will help. Edit: Nevermind, here it is:&nbsp;<a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>

Hello Nora B., Thank you for providing use this report of your issue. To add to what Phnord Prephect stated, for anyone who is having this issue, please have them&nbsp; carefully work through Steps 1 through 8 of the Roll20 guide to &nbsp; Audio Visual Troubleshooting : Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please thoroughly work through&nbsp; Step 9 : Step 9: Solving Technical Issues Step 9.2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions. Step 9.4: Provide a bug report Please ensure that the Console Log is complete. If you have a macbook pro (or a macbook in general), try this: open a terminal and type "sudo killall VDCAssistant" to see if this solves the issue. Information can be found&nbsp; here in an Apple forum post . Thank you!

Hi, there. We pushed&nbsp; a stability hotfix &nbsp;this morning to address the issues with WebRTC. It may not be perfect-- we pushed this out without a complete test cycle. But it should be better than before, and we will continue to monitor performance and adjust the backend architecture as needed. If you have further issues with Video and Voice, please report them&nbsp; here .